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Reviews - BW Hallmark Hotel Chester Westminster

3

City Road, Chester, CH1 3AF

Price From 156.67 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (95)

69% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Joseph B

  • December 2015

The Pits

We looked at this hotel on the website and the pictures looked good and it was in a central location which was ideal.

We booked this last minute to get away for the night. Upon arrival I instantly knew this was not going to go down well with the Mrs. The hotel is very dated and old fashioned but we said to each other lets just see what the room is like. We got the key for the room and when we walked into the room it was cramped and had a musty smell. I went to reception to see if there were any other rooms available. I was giving the key to a different room. We walked into that room and it was exactly the same so small and felt clostophoebic. I went back down to reception and explained and asked if it was possible for me to have my money back and go to a different hotel. The gentlemen on the reception was so rude and said that you can go to a different hotel but you won't get your money back. I then asked if there were any better rooms. He gave us the key to an executive room. I thought surely this will be better. How wrong was I. The room was musty. Outside of the windows was the fans from the kitchen which were loud. The light in the bathroom flickered all the time. I told the receptionist and he said someone would come to change the bulb. They never did. The sink in the bathroom did not drain it held water for around 5-10 minutes before it began to drain. The room was so warm at night that neither of us could sleep we couldn't open the window because of the loud sounds of the fans. The next morning we didn't even stay for breakfast as my partner was so upset she just wanted to leave. I would not advise anyone to stay in this figuring dated dirty hotel.

  • Michele B

  • December 2015

BEST WESTERN Westminster Hotel Chester

Would not stay there again.I was charged when I arrived even when I explained and showed the booking reservation to receptionist proving I had already paid.

I was told that they would look into the problem with laterooms but when I went to reception the next morning this had not happened. Nathen on reception eventually sorted it out and refunded my money. Rooms very tired.

  • S Argyle

  • December 2015

Breakfast room a little confusing, being in the way it's laid out on self service basis

  • NICOLA M

  • December 2015

Lovely Birthday Stay...

Stayed on Friday 4th December for Christmas Markets and Drinks for my birthday, lovely little old fashioned hotel just the type I adore...

  • C Allan

  • December 2015

Christmas shopping

We stayed at the Westminster hotel in Chester for a Christmas shopping trip.

It was ideally situated next to the train station,easy short walk to the town centre. The room was a twin room very clean but in need of some modernisation. (Old dark slightly worn furnishings ). The hotel staff were very helpful.overall we had a very pleasant stay

  • A Fenn

  • November 2015

Cold and Tired

Room was small and stank of stale cigarettes and to top it all the heating was not working so it was freezing.

When I complained they immediately put me in another smelly room but I lost the will to complain again and grin and beared it.

  • stephen joyce

  • November 2015

BEST WESTERN Westminster Hotel Chester

Loved the style of the hotel service from staff excellent and a lovely breakfast.

  • Anthony Dumper

  • November 2015

Very nice staff

Very helpful staff, the room was poorly lit but clean.

Excellent breakfast.

  • J Bailey

  • November 2015

Brilliant Night

I spent the Friday enjoying my room with a friend, drinking coffee and chatting.

There were two mirrors in the room and a small one in the bathroom which was really handy when getting ready to go out. The receptionist wished us all a lovely night out which was very thoughtful. We strolled back in at about 4:30 ish. To have a new receptionist ask us how our night was, asked if we required anything in our rooms. So very thoughtful. Really nice room and very polite staff. Thank you. Will definitely be coming again.

  • M Fletcher

  • November 2015

ok except for generator

The roomwas very hot so we had to open the window.

The unfortunate thing was that There was a generator on all night which was very loud and disturbed our sleep. The room could have done with a deep clean as there was cobwebs and dust higher up but it did have everything we needed.