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70% would recommend it to a friend
Not a very good stay
I booked 2 nights with this hotel and was not happy at all I booked a dbl bedroom and when we went to bed the beds where on different levels meaning we where separated for most of the time and the beds where uncomfortable the following morning I told the reception they assured me I'd move to another room with a dbl bed that evening I fond it wasn't and was moved again till I finally got what I paid for also the evening meal on the second night was rushed and service was not very good and wasn't offered an afters like id paid for the following day the breakfast was not very organised I was not tacked to a table or informed of the set up a server asked if I wanted coffee and I received a cup but not asked about toast the fresh orange had ran out and the alpen also but neither replaced I don't think people had a clue what they where doing which was a disappointment cause this could be a great hotel
We have stayed at this hotel before and had a good experience.
However, this time we were disappointed to be in a very small room with a small bed and a shower that was broken. We reported the problem with the shower but it was not repaired whilst we stayed there (2 nights).
Great location but room poor quality
This hotel is in a great location right near to train station however expected nicer room from.
Best western. The room was a double room the wallpaper was coming off the walls we were on the third floor and the window was knee height so on opening it went right out with no safety catch on it very dangerous.
Breakfast was nice traditional English breakfast.
Checkout was fine.
Best Western Westminster Hotel
We stayed at this hotel as a treat when we went to Chester races.
There were 4 of us who stayed and we booked 2 rooms which at £130 per night you would expect some standards. The room had wallpaper hanging off the wall and the bath had tea stains in it and hadn't been cleaned.the room was in need of updating. Our friends room on the 3rd floor was better however it spoilt our stay. The breakfast was poor and the plates were small where you thought where are the dinner plates. The staff were not very friendly and training was an issue.
When I checked out I brought these matters to the reception who offered us a 50% refund. No apology. I can honestly say never again if the hotel is going through an update they should make it clear not adverise rooms that look nice when they are not.
I am hoping this will be addressed.
Missing light bulbs
Missing curtain hooks
I booked a single room, i expected the room to be smaller than a double but it was TINY!!.
I paid quite lot for the room and felt disappointed with the overall size and cleanliness. The shower was also cold:(
i ask fpr tyhe best view possible .....
we got a view of a construction sight. I know the best view was probabley the street but tht was better than what we had sight of and it also woke us up at 6am on a saturday morning.
It was "alright"
I'd describe my one night stay as "alright".
Nothing to get excited about but nothing to really complain about. Location is good , a 10-15 minute walk into the town centre . I'd stay again but would search for a slightly cheaper rate than I paid so that "alright" was more acceptable .
glad i booked through late rooms
although the hotel was ok, im glad I booked through late rooms as I only paid £88 instead of the couple in front of us checking in paid £148,,
im saying this because if like me you arrive by car its another £15 to park overnight,,
we paid for breakfast but I didn't rate it very much, not that much choice and I think its the only hotel I have ever been in where there wasn't any toast and we never got offered any either,,,, couldn't quite believe that,,,,,
The hotel was really nice very clean and tidy spacious room staff were very polite and friendly nothing was too much trouble would stay here again.
Hotel was not far from the Chester City Centre. All resturants and shops were around this area. Great for a night out.