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30% would recommend it to a friend
breakfast room service delivered earlier than booked plus two errors in the clear order
The room was tiny and overlooking building work with no blinds, no net curtains, The window had to be left open propped up on a stick, thus it was broken, the bathroom light kept flashing on and off like a torture cell.
After checking in I had a short time before my university appointment so could not call for the bulb change until leaving at the reception. It was changed by my return so the receptionist acted accordingly. It took several repeats to explain I wanted breakfast room service especially as the room was a long walk and a floor away. Eventually on my return at 9.30 pm the receptionist responded to the request for a breakfast order. Not even eggs just cereal, fruit, yoghurt and toast. She later acknowledged my ring of each choice was clear but the delivery was ten minutes before the agreed time / I was still sleepy so did not check every detail. I had to sign but despite the clear request for wholemeal toast and honey, the serving delivered cheap sliced white bread and a mound of dodgy purple jam. So the kitchen does not even know what honey is nor wholemeal bread-(what they delivered was inedible) - all for a room costing about £130 plus £10 for 'cooked' breakfast only downstairs and £3 room service. At least the receptionist, on my checking out, agreed my order had been clear and would inform the kitchen. I was reimbursed only the £3 not the breakfast which downstairs would have meant more than muesli, melon slices and tea. Thus the breakfast was the utter minimum for a hotel that cost more than a US luxury washington hotel let alone much more than a cheap motorway b and b.
Pleased to be back
I am a regular guest at the Royal Cambridge and having been forced to stay somewhere else for a couple of nights I really appreciated my stay at the Royal Cambridge this time.
I noticed with approval the large airy bedroom with its elegant Georgian window, the spacious, sparkling bathroom with a proper bath tub (not just a shower) and the pristine white bedding with a duvet that was light but incredibly warm. The Royal Cambridge feels relaxed but civilized, old-fashioned meaning the best of the past - real service and quality - not that modern commercial short-cut feel you get in newer hotels. The desk was well-equipped with a nearby plug point for a laptop and of course, there is the invaluable free fast wi-fi connection for the business traveller. The pictures on the wall are tasteful, the decor is pleasant, and I personally love the slight smell of toast that permeates the corridors. It makes it feel like a home away from home. I am looking forward to my next stay in a few days time.
Seen better days
The Hotel was quite tatty, there was a lot of road noise, the staff were not overly polite, the bar was closed early on a Friday night (although you could still get a drink), and it was over-priced for what it was.
Extra for parking, extra for breakfast - both of which should have been included in the room rate considering the price.
Lovely location but that's about it.
turned away at breakfast even though had paid extra through booking site and then on top of room rate they gun you down on car parking!!!
1st room the door wouldnt open fully as it hit the bed! All rooms v tired and need of refurbishment
Bedrooms small, old, need refurbishing.
Staff very few around but polite and helpful. 1st room given door hit bed when door opened to go in room. Did not fully open..Single glazed windows so cold despite radiator on.
Second room not much better. But we had paid so decided to stay. It was only 1 night thank goodness. Never again....
Needs vast improvements - great location but nothing else great about it!
Because of its great location it seems the hotel doesn't think it needs to worry about anything else.
The room was warm and clean but very basic and very small. Do not pay extra for breakfast, probably the worst breakfast I've ever had!
This hotel is very over priced for what you actually get for your money.
It is one of the most expensive hotels in Cambridge and my expectations were disappointed. The staff are courteous, friendly and helpful but the rooms are somewhat out dated. There is a lso a hefty daily charge for car parking on top of the high price of the hotel. Other hotels in Cambridge offer better value for money.
Royal Cambridge Hotel
Lovely hotel and room, however, the Internet which I had paid for did not work in my room.
During the night the heating was stopped and the room became cold.
There were 15 bags of coffee but surprisingly there was no tea bag in the room at all. On the reservation documents there was no information about the breakfast, whether I have requested it or haven’t. On the adverisement there was a different building on the FOTO, it was missleading. On the FOTO was a much nicer and cozier building.
I booked this hotel as we wanted to go Christmas shopping and have a meal out the night before in the middle of Cambridge.
Parking was not available so we had to park in a expensive car park and walk with luggage for ten mins. The room we booked was up in the loft with no view and a toilet that kept flushing non stop, the décor was tired and dark and the bath had a chip in it. We reported this and another room was found, this was a apartment, with inter-joining doors that could not be locked with the people next door so we could not leave anything in the room, they could walk into our room at any time. The décor was again tired with lights that did not work and fixtures missing, the bathroom woodwork was splintered and very sparse. In the evening we went into the bar for a drink and found the décor in there also tired with wallpaper coming off the walls. We was woken in the morning at 6am by a crying child, which lasted for two hours non stop, the people above us was also woken and started to get up and we could hear them moving about also, so we just got up early and left as soon as breakfast was ready. There is no service at breakfast, you have to fetch everything yourself. We will not stay here again and especially for how much we paid.