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81% would recommend it to a friend
A family-friendly welcome but missing some finishing touches...
The staff at the hotel were very welcoming and helpful, and they made the stay an enjoyable one.
Setting and location were perfect and made all the better by a sunny weekend. Pool was a bonus. We were in a family room which was spacious and clean though it did feel a bit tired for the price (PS2 with no games available and a TV in the children's room that didn't work - better to take them out completely; tiny hairdryer and rather greying towels). Breakfast was the major disappointment - service that stopped at 10 on a Sunday and self serve English breakfast which really didn't cut it. Bar food was better and sensibly priced. Could be really special with a little more finesse.
One night in Brockenhurst...
I cannot fault the staff at Balmer Lawns - everyone was very helpful.
The room & bathroom were adequate, although the heating was turned up to the maximum. I shouldn't grumble really, too warm is better than too cold - but maybe the room was a tad too warm!
Staff were so helpful and the dinner was delicious.
Not a huge complaint but the bathroom could have done with a hairdryer.
Would Definitely visit again
This Hotel is not only beautiful but also lived up to the great reputation it has.
Will be visiting again.
Perfect Christmas Stopover Spot
For some reason I thought the hotel would be cheap and cheerful but I was extremely impressed with the beautiful entrance with the Xmas decorations and the general atmosphere and warmth on such a cold night.
We felt welcome and very comfortable in our family room. I would recommend it and would loved to have had mire time to explore the picturesque surroundings and make use of all of the facilities especially the spa and squash courts.
We upgraded our room as this was a special treat but we were very disappointed.
Poor view across roof. Strange narrow room, oversized desk In room with chair that would not fit under. Wardrobe door that prevented you passing by bed when open. Only one ceiling light working out of 4. Strong smell of chlorine from pool in the room. Residents waking through the Lounge/bar in swimwear. Long delays between courses in restaurant. Great location but lots to improve on.
Superb weekend getaway!
All staff were atentitive and friendly, when we checked in they gave us a complimentary upgrade to a superior room.
So I was really happy with everything. Room was clean, bed was super comfy, we had a stunning view as well. We had dinner in the lounge and that was fantastic too, waiter was incredible too. Overall our stay was hugely enjoyable and everything I anticipated.
Booked on late rooms at good price- when we checked out they increased price by £20!
Booked on late rooms at good price- when we checked out they increased price by £20 because we had a small dog..
I asked them to show me where this increase was shown and they acknowledged it wasnt anywhere. I regret it but i did pay on reflection i should have refused.
We had our honeymoon at the Balmer Lawn 20 years ago and though we would revisit for our 20th Anniversary.
All the staff were super efficient, the food was good and the room perfect for us.