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Reviews - Malmaison London

4

18-21 Charterhouse Square, London, EC1M 6AH

Price From 354.09 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (6)

83% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • P Simpson

  • April 2016

Malmaison London

Excellent hotel the staff were very friendly and very helpful the room was very clean and cosy and had everything we needed, we had food in the restaurant which was very nice and served quickly, we've stayed twice now and will be staying again.

  • Sharon A

  • March 2016

Great hotel, ideal location

Somewhat difficult to locate because of building works on the square( this opinion also voiced by fellow hotel residents) but very close to Barbican underground & City.

Will be happy to stay again later this year.

  • Matt W

  • November 2015

Mal Review

Nice room, and very comfy bed.

  • David Mooney

  • November 2015

Stay

Quick business trip, great rooms

  • F Roselli

  • September 2015

Rudely Awakened

I must say the bed was very comfortable but for the price paid i would expect larger than a double bed nowadays.

Anyway after a late night and looking forward to a lie in (we have 2 young children so never get the chance) we were woken very abruptly by the fire alarm!. I phoned reception to check if we really were being evacuated and received no answer which worried me. I went out into the corridor and a cleaner said there was a problem with the alarm and the building was not on fire, but this all ended our enjoyable experience at this hotel and the way it was handled by hotel reception staff was not at all professional. There was no mention of it at checkout until we mentioned it, and then an apology. I understand these unexpected things can happen at any given time but it was not managed properly by the staff which is disappointing. We would not choose to stay at this Hotel again in future.

  • shannon g

  • September 2015

Beautiful

Beautiful hotel, rooms are stunning..

expensive.. but stunning. When we arrived at the hotel, I was told that I hadn't paid for the room - however the email from late rooms clearly stated that my credit card would be charged at the time of booking.. so that caused some confusion. So check your bank statements. We had an issue - when walking back into our room after being out all day.. the room stunk of smoke.. none of the windows were open so no explanation as to why. after ringing reception they confirmed no one had been in our room, and offered to send a cleaner up with some air freshener - to which they did, however I didn't find this acceptable. a few squirts of air freshener didn't take away the smell. the only explanation i can think of is that it had come from the air con unit.