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92% would recommend it to a friend
Excellent hotel the staff were very friendly and very helpful the room was very clean and cosy and had everything we needed, we had food in the restaurant which was very nice and served quickly, we've stayed twice now and will be staying again.
Great hotel, ideal location
Somewhat difficult to locate because of building works on the square( this opinion also voiced by fellow hotel residents) but very close to Barbican underground & City.
Will be happy to stay again later this year.
Nice room, and very comfy bed.
Quick business trip, great rooms
I must say the bed was very comfortable but for the price paid i would expect larger than a double bed nowadays.
Anyway after a late night and looking forward to a lie in (we have 2 young children so never get the chance) we were woken very abruptly by the fire alarm!. I phoned reception to check if we really were being evacuated and received no answer which worried me. I went out into the corridor and a cleaner said there was a problem with the alarm and the building was not on fire, but this all ended our enjoyable experience at this hotel and the way it was handled by hotel reception staff was not at all professional. There was no mention of it at checkout until we mentioned it, and then an apology. I understand these unexpected things can happen at any given time but it was not managed properly by the staff which is disappointing. We would not choose to stay at this Hotel again in future.
Beautiful hotel, rooms are stunning..
expensive.. but stunning. When we arrived at the hotel, I was told that I hadn't paid for the room - however the email from late rooms clearly stated that my credit card would be charged at the time of booking.. so that caused some confusion. So check your bank statements. We had an issue - when walking back into our room after being out all day.. the room stunk of smoke.. none of the windows were open so no explanation as to why. after ringing reception they confirmed no one had been in our room, and offered to send a cleaner up with some air freshener - to which they did, however I didn't find this acceptable. a few squirts of air freshener didn't take away the smell. the only explanation i can think of is that it had come from the air con unit.
Great location !!!
Nice hotel, with a nice bar.
Miniutes away from tube into London and also has a few nice bars locally within walking distance. Pay and display parking near square so not too far. If staying over weekend. Streets are free from 1330 on Saturday and all day Sunday which is a bonus... Tesco express round the corner and some nice sandwich shops.
Superb hotel, great staff
Malmaison is one of those hotels that many people aspire to stay in.
It is a hotel that thinks ahead - for example, there are USB charging sockets at the side of the bed, for the phone ... genius yet simple. The beds are fantastic, the shower was great and the TV huge with a lot of choice. In summary, nothing to complain about and lots to praise. Well done Malmaison
Excellent hotel with excellent service :)