Reviews - Malmaison London


18-21 Charterhouse Square, London, EC1M 6AH

Price From 448.83 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (16)

88% would recommend it to a friend


Customer service

Food quality

Room quality


  • Matt W

  • November 2015

Mal Review

Nice room, and very comfy bed.

  • David Mooney

  • November 2015


Quick business trip, great rooms

  • F Roselli

  • September 2015

Rudely Awakened

I must say the bed was very comfortable but for the price paid i would expect larger than a double bed nowadays.

Anyway after a late night and looking forward to a lie in (we have 2 young children so never get the chance) we were woken very abruptly by the fire alarm!. I phoned reception to check if we really were being evacuated and received no answer which worried me. I went out into the corridor and a cleaner said there was a problem with the alarm and the building was not on fire, but this all ended our enjoyable experience at this hotel and the way it was handled by hotel reception staff was not at all professional. There was no mention of it at checkout until we mentioned it, and then an apology. I understand these unexpected things can happen at any given time but it was not managed properly by the staff which is disappointing. We would not choose to stay at this Hotel again in future.

  • shannon g

  • September 2015


Beautiful hotel, rooms are stunning..

expensive.. but stunning. When we arrived at the hotel, I was told that I hadn't paid for the room - however the email from late rooms clearly stated that my credit card would be charged at the time of booking.. so that caused some confusion. So check your bank statements. We had an issue - when walking back into our room after being out all day.. the room stunk of smoke.. none of the windows were open so no explanation as to why. after ringing reception they confirmed no one had been in our room, and offered to send a cleaner up with some air freshener - to which they did, however I didn't find this acceptable. a few squirts of air freshener didn't take away the smell. the only explanation i can think of is that it had come from the air con unit.


  • September 2014

Great location !!!

Nice hotel, with a nice bar.

Miniutes away from tube into London and also has a few nice bars locally within walking distance. Pay and display parking near square so not too far. If staying over weekend. Streets are free from 1330 on Saturday and all day Sunday which is a bonus... Tesco express round the corner and some nice sandwich shops.

  • Simon Woods

  • August 2014

Superb hotel, great staff

Malmaison is one of those hotels that many people aspire to stay in.

It is a hotel that thinks ahead - for example, there are USB charging sockets at the side of the bed, for the phone ... genius yet simple. The beds are fantastic, the shower was great and the TV huge with a lot of choice. In summary, nothing to complain about and lots to praise. Well done Malmaison

  • Steve Sidwell

  • August 2014

Excellent hotel

Excellent hotel

  • K Saunders

  • August 2014

Excellent hotel with excellent service :)

  • graham wise

  • August 2014

Good hotel rooms. Good location for business rather than leisure though

Bit of faffing on check in as I registered but the room was not ready.

On my return no registration card was found so no key ready. Worse though is the possibility that my personal details went missing giving anyone my address and knowledge I was not home!. Worrying.

  • R Spence

  • July 2014

Lovely london hotel

Stayed here as a base for a trip to wembley, really nice club room.

Friendly staff and food was delicious. Recommended.