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56% would recommend it to a friend
Great Hotel, Excellent Location
Room was great, very spacious with all home comforts and great view from 4th floor.
Conveniently located just a few minutes from North Acton Tube Station. We were allowed to check in at about 10am and staff very helpful. Lovely wet room style bathroom. Added surprise of Late Rooms Magic Making department gift in room!
Ruined the start to our trip.
Checked in all fine walked up to room and it turned out to be a twin room, I had booked a double room.
Straight back down to reception where they had told me I had booked a twin room. Armed with the confirmation that clearly said a double room they still said I had to have the twin room because they were out of double rooms and family rooms for the duration of our stay. 1 hour and 3 members of staff later they reluctantly gave us a double room. The noisiest double room ever.
This is a great hotel in an excellent location - close to Wembley Stadium.
The car park is complimentary and there are plenty of spaces. Reception was a little slow in checking us in but that is the only negative point from our whole stay. The room was clean and spacious and for a hotel close to a busy road very quiet. Will definitely be staying here again in the future.
Really disappointed that it had changed from the Ramada to the holiday inn and no one contacted me it was a nightmare to get to in the 1st instance and we drove past it lots of times as we were clearly looking for the Ramada!!.
Car parking was awful as building work was underway and quiet a trek with heavy bags and being pregnant.
Unorganised, untrained, poor rooms, no car parking and £10.50 charge to park next door!!
It would have been nice to be informed of the hotel change of name before arrival.
It would of also been good to get reassurance from hotel staff that it was a false fire alarm on the morning of the 15th as my 4 year old niece was quite distressed
Hotel in the middle of refurbishment which isnt made clear when booking.total shambles to be honest.the bar wasn't ready do they were serving coke etc out of shop bought bottles...flat and warm!.
Food quality and service of evening meal was very poor.i complained and got 50% off my bill.room was ok, clean linin but we had booked a family room and the bed wasn't even made up for the children,had to ring reception for extra bed linen to make it . There was a broken socket and a broken cup, with only 1 tbag and milk.i wouldn't stay here again and I certainly hope you do not waste your time and money doing the same.very dissapointed!!
Basic & that's it!
When we arrived, the hotel looked like a building site.
It was undergoing major renovations. I must admit it did look very off putting from the outside. We booked this hotel to see Eminem in Wembley. There was a long queue to check in, a staff member was handing out free drinks whilst we waited & apologised a lot which was a nice touch. Our room was very clean. My only complaint is the wooden floorboards. They were so creaky. We could hear the people next to us as a result of this. We didn't have food at this hotel. The members of staff were very pleasant and booked us taxis whenever we needed them. The best touch for me is the checkout the next day. We were running extremely late and again there was a big queue to check out. Luckily, a member of staff took it upon himself to check us out & booked us a taxi urgently so we didn't miss our train home. I wish I had made a note of his name as this is a classic example of excellent customer service. The staff were so delightful however the room was average. For the price, I would have expected a bit more.