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Reviews - Holiday Inn Express BEDFORD


Elstow Interchange A6/A421,Bedford Bypass Junction, Bedford, MK42 9BF

Price From 116.46 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (18)

83% would recommend it to a friend


Customer service


Food quality

Room quality


  • Charlotte H

  • June 2016

Noisy rooms, old tatty beds, terrible breakfast. Do not stay

I stayed for 2 nights for a family wedding.

The room was noisy, the bed was old and tatty. The mattress was lumpy, the pillows were so thick you are basically sleep sitting upright.

The breakfast is cheap and nasty. No taste...poor quality meat!. Customer service is absent at this hotel

I will never recommended this hotel or stay again.

Response from hotel

Dear Charlotte H,

Thank you for leaving us a feedback on your recent stay. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are very sorry the level of service, noise disturbance, room quality, and breakfast selection did not make for an exemplary hotel stay. We will look into these concerns and I can assure you that your feedback will be reviewed and most certainly forwarded to the appropriate departments. We hope you give us a chance in the future to show you how great our hotel is.


Tracy V.

Case Manager


  • Victoria B

  • March 2016

easter stay

Easy to find, good quality, clean and efficient accommodation with a good breakfast included.

  • C Jackson

  • March 2016

Hotel was fine bed was not

The hotel was clean and as expected from the chain however the bed in the room may as well have been made of stone.

Prevented me sleeping most the night due to springs jabbing my back.

Response from hotel

Dear C Jackson,

Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our hotel to be clean. However, we would like to apologize for falling below your expectations regarding our beds. We understand the discomfort this has caused you. Rest assured your feedback will be reviewed and most certainly be forwarded to the appropriate departments for evaluation.

We value you as our guest and hope to have another opportunity to provide you with a much better experience.


Joel A

Case Manager

  • U Moon

  • February 2016

Holiday Inn Express BEDFORD

Never any staff around, reception empty, tables took along time to clear.

Response from hotel

Dear U Moon,

Thank you for submitting your review of our hotel. Our hotel is very proud of its level of service, cleanliness and quality of products. I am sorry that you experienced poor customer service during your stay. I sincerely apologize for any inconvenience it may have caused you. Your comments will help us improve our service and offer a great experience for our guests.



IHG Care

  • Josh Samuel

  • January 2016


The room was spotless clean and the beds were comfy, the room was a decent size for having two double beds in them and I also liked how the sofa bed was already set up for us which saved us a lot of hassle.

the staff were amazing and the breakfast was also very nice. would definitely recommend to anyone

  • carole t

  • October 2015

visit to shuttleworth

I had good experience at Bedford the only down was the cooked breakfast by the time I came down the sausages had run out and the beans and eggs were only just warm.

but a part from this the stay couldn't have gone better.

  • George D

  • June 2015


Some may find the closeness of the railway tracks disturbing.

  • S Lynn

  • April 2015

Perfectly acceptable overnight stay

I booked a one night stay while on business in the area.

Easy to find. Free parking & WiFi (although you do need to sign up which I didn't bother to do so I don't know if it worked ok or not). Things to improve for me personally - a more comfortable bed (it was pretty hard, so not the most restful nights sleep, but I am quite slight and tiny) and a slightly better selection at breakfast for a vegetarian with a slight wheat intolerance (having said that it was great to even have a breakfast included!). Generally pretty happy with my stay and good value at £56.99 for two people (sadly my husband could not accompany me on this trip)

Response from hotel

Dear Mrs Lynn

Thank you for taking the time to review your stay with us and thank you for your feedback. I was pleased to read that you found the hotel easy to find and you had an acceptable stay. I was sorry to hear that you did not have a great night's sleep and something which we know is important to our guests. If you are looking to stay again please do let us know so that we could look into a solution for you, also we do offer our guests gluten free bread for any guest with a wheat intolerance. Please do let us know on your next stay with us and we will be happy to provide. We do look forward to welcoming you back again in the future.

Kind regards,

Suzannah Richardson, General Manager

  • Adrian K

  • March 2015

Very comfortable bed

easy to access and warm welcome

  • H An

  • February 2015

Great value

We stayed one night.

The staff was friendly, the room was cleanliness , free wifi ,varietal breakfast. Everything perfect.