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Reviews - Craiglands Hotel

3

Cowpasture Road 1, West Yorkshire,, Ilkley, LS29 8RQ

Price From 148.59 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (6)

50% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Natasha Jones

  • April 2016

Craiglands Hotel

Me and my partner have stayed here 3 times recently all in the last 1 year and half.

First two times have been a lovely but our third time was very and I mean very dissapointing. Im attaching photos of our room as it was awful. The staff was very disrespectful forcing us to buy meals and drinks.

  • Paul Hirst

  • September 2015

Romantic weekend break

We decided to come away for a romantic break without the children, the hotel is very impressive from the outside & continues to impress as you enter, staff were very friendly & helpful, room was comfortable & clean we had no complaints at all with our stay

  • Christopher Ikechukwu Eyidah

  • July 2015

Craigland on the Hill

The Hotel is situated near the Cow and Calf.

The surroundings are beautiful and The Hotel is pleasant to the eye. Staff are polite and food was fantastic (dinner and breakfast was lovely). The double room I stayed in was showing its age. The window frame suffered from moisture damage and the shower set is so cramped, with a tiny screen, I worried about splattering the entire bathroom with water. Free wifi is a boon and a welcome blessing. The bed was comfortable. Would I stay there again - yes but it would not be my first choice.

  • i ryder

  • November 2014

great stay

lovely hotel, great large room with huge comfortable bed, staff friendly and helpful, food great , 10 minute stroll into town.

what more can you ask for !!!!!!.

  • K Pearson

  • November 2014

Disappointed

Although the room was clean and spacious the shower's thermostat was not working properly which resulted in having very hot water intermittently.

The lights above the bed did not work. We stayed for 1 night the next morning at 7.15 am we had water leaking into the bathroom. The manager did not charge for our stay but I would much rather have not had the problems and paid. As others have commented the hotel is tired and needs a good overhaul.

  • Kevin G

  • August 2014

Deeply disappointing. Avoid.

We asked for a room with a view, as per the instructions and found ourselves overlooking a housing estate.

When challenged, I was told that I "ought to have booked direct".

There is no disabled parking, so I was left to lump it in the main car park (although I subverted it by parking in the drive). Up awkward steps with no bannister, but a fire door to negotiate on the way, the room was dull. It had no instructions about WiFi (or anything much for that matter) and I had to go downstairs and ask at the desk for the password.

Likewise there was nothing about breakfast, or times of the restaurant. We went down into a buffet arrangement with tired-looking bacon and the tiniest overcooked croissants. No-one asked us for our room number, nor was there any indication that it wasn't complimentary, so my daughter (staying with her husband) was somewhat taken aback to be charged £20 for our breakfast when she checked out. Note: they didn't charge us, they'd put it on the wrong room. It was shockingly bad behaviour and £10 each for a buffet-style breakfast was outrageous in itself. If they'd asked me to pay, I would have refused. I travel quite a lot, so I'm used to modern hotels, but this was a throwback to days when hoteliers didn't care about their customers. While not as tawdry as some other guests had reported, the furnishings were depressing and the behaviour of the staff was a big let-down. In summary, avoid.