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20% would recommend it to a friend
Perhaps they gave me a poor room?
Most things were OK about the hotel, the table service in the restaurant was good in the evening, portions rather mean at breakfast, bar staff a bit strange..
reception staff a bit over-attentive to a conversation i was having with a friend. The room was clean but really badly organised, it was an add-on attic space i suppose, air conditioning was essential but noisy, the room was roasting hot without it. Poor bathroom design, nice fit and finish marred by wear and tear (broken floor tiles for instance) worst designed bath i have yet seen in a hotel. (it was short and deep with an intrusive marble rim.. you couldn't design a less comfortable edifice) magnificent building. nowhere near as much grounds as it claimed, probably 2 accessible acres not 18.. unless they were oveer the road. all in all average, expensive ( perhaps not for this part of Surrey) would be reluctant to stay again as I felt that the staff were a bit nosey.
Horrific stay at this hotel would never book to stay again or even recommend to anybody in an emergency filthy rooms bathrooms overall rotten furniture bad experience altogether
ex oldfolks home
the exterior and reception area are attractive .the accomodation area is average hotel style.service was average .asked for wine from wine list at dinner to be told we,ve none left.hotel had about 16 guests and we were allocated a room as far from reception as you could get .why not offer an upgrade to abetter room when a hotel is empty.
The room was booked the week before.
described as executive room mmm!. you only managed to walk around the bottom of the bed as the dressing table area was too close. A wedding party was booked in that week end and we found out that our room was above the function room. As the hotel was fully booked we could not move rooms. The party finished at 12.00 that was earliest we could get to sleep. Not a relaxing evening/night.
The manager the next day was very apologetic and reimbursed us and dealt with it very professionally. All the staff were very helpful
Weekend at Woodlands Park
We were delighted on arrival at 1pm to find our room was ready as my husband's health dictates that he sleep in the afternoon.
However, the friend we were meeting there had to wait until 4pm for her room. Otherwise, everything was good, service, room ambience, we thoroughly enjoyed our stay.