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57% would recommend it to a friend
Carpet was extremely dirty with dark stains all over and curtains were covered in paint.
Air conditioning didn't work and the cups and teapot were used.
Undergoing renovation provides adequate facilties with no frills
When we stayed, husband and wife with granddaughter,most guests were workmen but did not affect our stay.
The only welcoming thing about the hotel was the gentleman on the front desk - after that it was downhill.
The sever lack of clenliness throughout the hotel was disturbing and getting 'eyeballed' by the staff as I made my way around the hotel made me feel less than welcome and was exacerbated by their reluctance to treat you as a valued guest. After greeting one member of staff he simply scowled at me me until I walked away. and finally, the room. The sheets had the remnants of the person who had stayed previously (I shudder at the thought of what the white stain on the dark brown material actually was!) and had several cigarette burns. The carpet was filthy and clearly hadn't been hovered or cleaned in quite some time. Lack of double glazing meant that I could name the exact model and year of the cars driving up the hill at 3am as it sounded like they were in the room with me, and the windows were caked in condensation and mould. I resorted to striping the sheets of the bed and sleeping in my clothes it was that horrible. I was going to ask for a refund but when I was checking out the gentleman (who sadly wasn't the same one as when I checked in) merely took my key and disappeared!
Russell Court Hotel
Was better than my sisters hotel up the road and they paid double the price. Always come back here.
Asked for a double ...
3 single beds instead
Room freezing cold and the furniture was old and tired
£5 to park the car was expensive. The sea view was excellent ........
Left the hotel as we found another hotel with a double bed and closer to where our other family were staying
not a very nice hotel
we had booked for 5 nights but due to a death in the family had to leave the hotel after 1 night.
we were not offered a refund, the manager did say if he could re-book the room he would give us a credit, but we wouldn't want to stay there again. the hotel was not a nice place to stay and would advise any one to book for 1 night only to see if they wanted to stay longer. very poor bed and furnishings. we would rate this hotel zero stars we have stayed in much better b&bs
Not good for a group.
Four of my mates were turned away despite having reservations. Hotel said they didn't do group bookings.
Hotel also asked me on arrival for a photo ID. First I'd heard of it. Some jobsworths there I think.
Value for Money
Very Friendly Staff.
good Value for money.
The room was clean and well presented.
The hotel decor is a little tired, but I've seen worse. The staff were helpful and efficient. Location close to centre of Bournemouth. For the price I paid for the room this was excellent value.
Friday night stay
A friend and I booked two rooms.
after check in I found my room was not made up, if fact the bed was standing up against the wall as if the room was in the middle of a refurb. The staff were very helpful and transfered me to another one which was upto a good standard. Overall i will say that i would rate the hotel as good and you can see that they are on the way to improving even further.