Reviews - Hallmark Hotel Birmingham Strathallan (formerly Menzies)


225 Hagley Road, Edgbaston, Birmingham, B16 9RY

Price From 161 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (86)

79% would recommend it to a friend


Customer service


Food quality

Room quality


  • Nicola K

  • February 2014

Pleasant stay

I always stay here - you know what to expect and it is always pleasant

  • lesley l

  • February 2014

Why is the restaurant empty on an evening

I bought a package that included dinner on one of the evenings.

I ate on my first evening I wish I had not. Firstly the glass had lipstick on it which I did not notice until I was wearing it. I ordered muscles for starter they where terrible not just bad they where broken a funny colour. I tried a few and pulled out a few shells gave them back to the waiter who took them away. I told him my problem he went to tell the chef I got no feed back and was not offered an alternative or replacement even though I had not moved more than a third into the empty shell dish. The main the meat was good but the potatoes still had the shape of the dish they where microwaved in and the parsnip could not be cut through. Reception I found to be insulting four time I had to have the room card reset once I was up and down three time in the slowest lift in the world. Both time I was told it was my accent which they could not understand think it don't say it. Baring in. Mind I stay in hotels in the area three nights a week and never had a problem being understood. A guest had left Their car lights on I told reception who would not try to find the guest.. As previous review say the rooms where cold this normally is not a problem for me but they where bitter. I heard another guest comment they had to wrap in the bath towel to keep warm I went to work with wet hair I gave up with the dryer after 15 mins it was yellow not cream and looked about 20 years old.

  • john c

  • February 2014

i enjoyed my stay so much last time i came again,i think for the deal we where offered its good value and close to the city centre i am more than happy with my stay

  • Alan C

  • February 2014

Overnight stay

Booked room close to office at short notice for evening out.

Comfortable bed, decent shower and good breakfast.

  • J James

  • February 2014

Great value for money

  • Faith S

  • February 2014

I stayed here to attend a charity function nearby.

My overall stay was very good, however when I returned to the hotel a 2am, my key would not work so I had to go back to reception to have this changed. My room was also very cold at night, but I will stay at this hotel gain.

  • dean r

  • January 2014

Very disappointing quality of hotel for a 4 star hotel

We were very disappointed with the quality of this hotel for a 4 star.

The site we booked through has very misleading pictures for this hotel. We chose to stay out of the town centre to treat ourselves to what we thought was going to be a better quality of hotel. The hotel from the outside looks very run down. The lack of a proper bar area was very disappointing to, it felt more like a waiting room and was expensive. The worse bit was the room, it was tiny, barely room for a double bed. So bad in fact we literally dumped our bags and wanted to get out. For the money we were very disappointed.

  • john f

  • January 2014

spoilt by secondary glazing.

Excellent team of staff.Given an Excellent welcome by the desk staff, also valuable information.

Staff could not do enough for us. We stayed two nights in january.With the radiators on it was cold in the bedroom due to secondary glazing.

  • Alan C

  • January 2014

Overnight stay

Booked on room-only basis and was only in the room from 11.00pm til 8.00am.

Perfectly comfortable and adequate for my purposes.

  • stuart m

  • January 2014

Great value

Great room great hotel great location breakfast was average but ok