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Reviews - Hallmark Hotel Birmingham Strathallan


225 Hagley Road, Edgbaston, Birmingham, B16 9RY

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (55)

82% would recommend it to a friend


Customer service


Food quality

Room quality


  • L Fox

  • October 2014

poor value for money

I booked this room as a 'pit stop' on our way home from a holiday.

I booked at short notice and only booked this because my first choice was already full. On arrival the reception staff were friendly and informative. When we got to our room it was not fully prepared for us. The sofa bed needed to be pulled out and made but there were no bedding for it and not enough cups, tea/coffee etc for us. I called down to reception for additional bedding but only a couple of sheets, 2 bath towels and 2 cups were brought. It was late and I didn't pursue the issue further which I should have done. This meant that my son had to sleep on the sofa with no duvet or blanket; its probably just as well that the room was so over- bearingly hot even with the radiators turned down as low as they would go.

There were unnecessary luxuries such as 2 TV's in the room without having the basics.

The breakfast was good with a choice and good customer service.

Taking all this into account; I probably won't be booking in again

  • C Wilson - Downie

  • October 2014

Welcoming and relaxing.

I had a nice stay at the Menzies Hotel.

It was good value for money, it had modern rooms that was fresh and comfortable. The staff were lovely, very helpful and customer focused. The breakfast buffet was of good quality with plenty of choice.

It didn't seem like the hotel staff were trying to Rush you out in the morning like other hotels and they also have a little gym for clients too. I really enjoyed staying here and I would most probably use this hotel each time I visit Birmingham. I would recommend it to anybody as it is what you pay your money for from accommodation cleanliness to friendliness of staff.

  • J Ely

  • October 2014

Good experiance

5 points awarded as this was the best hotel I've stayed in via Laterooms as yet, I'm holding on the the 6 points in the unlikely event I find myself staying in something even better.

This hotel is placed in just the right area for me. The communal areas (even the corridors) were in excellent condition, the room , although small, was very clean and well laid out. the bed was large for a single and very comfortable. Although the hotel is next to a very busy road, the room was very quiet. The staff were very friendly and helpful and the breakfast was excellent. I have to be very picky to find fault and could only find that an extra shelf in the bathroom would have been helpful. All in all a really enjoyable break, although I would balk at staying there for the full price shown in Lateroms..

  • M Cameron

  • October 2014

Lovely Small Room Good Quality Bad Smell!!!

I really enjoyed my stay at the Menzies Hotel.

It was convenient to the Town Centre and good for the price. The accommodation was 4 star and the breakfast brilliant...I loved the mini fruit smoothies. However there was a ghastly smell I could hardly breath and slept badly....I had to borrow air fresher from the hotel who said that there was nothing they could do about was a strong thick smell of mould and damp..... when I arrived back home my clothing also had the smell on it. (I stayed on the 4th floor)

  • Valerie G

  • October 2014

Clean and comfortable

A nice place and friendly staff.

Only disappointment was no veggie sausages available at breakfast.