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57% would recommend it to a friend
In serious need of refurbishment
Staff were pleasant enough and rooms were clean.
However, rooms and stairwells were run down and in serious need of refurbishment. Rug in our room with polished would floor was a death trap, pregnant wife almost slipped over so had to roll rug up and put to one side. Food was average. All in all poor value for money given that rooms was £110 for the night.
Red Lyon Henley
Enjoyed my stay here.
Lovely view of the river. Staff very polite but did not respond to simple requests like asking for milk. Finally got some after two days from the night porter who was excellent.
Poor customer service
I checked in on a Sunday evening and was told that breakfast would be 8-10.
Perfect, so I enjoyed a bit of a lie-in and went in at 9:20 and sat down. The man serving told me that breakfast had finished at 9 and all he could offer me was some coffee (great customer service, I thought). I went to reception to explain the situation and the gentleman there told me that it finished at 9 and I should have read this in the information in my room (not sure why I would have read it when at check-in they told me 8-10). Fortunately, they arranged an omlette, but that was all I got. It seemed I was not the only person that had been given the wrong information. It was a great shame not to have a room viewing the river, but other than that it was adequate if a little warm.
Very pleasant service but the hotel is looking a bit tired in many areas.
The carpets are threadbare and the plumbing in the rooms is also antique and not very functional. I had to point out that the lavatory was exceedingly difficult to flush. It was attended to while we were out but the repair was only a temporary fix. The food was good and well cooked and a hearty breakfast was provided.
The hotel is based in a great position but unfortunately the hotel was very tired and under managed.
Having had to move room two times due to toilet not working, then a radiator making alarming sounds, the third room we only realised late in the evening was not a double bed but two singles with a cover (and both beds were uneven). Food is very basic and easily beaten by home cooking. Service is very hit and miss and we put this down to lack of ANY training.
Beautiful but shabby
A gorgeous building with a lot of lovely furniture and my room was a great size with a very comfortable bed and a good sized bathroom.
The food was delicious and we nabbed the last space in the car park, I wouldn't rely on getting a space though.
However, my room was extremely shabby- lots of peeling wallpaper and worn out bedspreads with holes in. The bathroom was mouldy with bubbling walls and the bidet had no water supply. There was no bottled water in the room which I felt was very cheap for the price payed.
It's a shame that such s beautiful old building is being allowed to leak and bubble considering how much one pays to stay there, there is definitely the money to look after it!
For paying over £140... it wasn't worth it
I didn't expect to pay £120 for a hotel room for hairs in the bathroom, a dusty room, a fan which didn't work along with a radiator which was broken and stuck on high (which we didn't know of until we got in late that evening due to the wedding) and at past midnight its not something you want to be chasing.
Furthermore the breakfast wasn't worth its money, advertising a full english breakfast and having to ask for various items because they weren't offered. Just for the price of the breakfast i expected a lot more.
Overall with the room appalled and breakfast very disappointing.
Live by the river
An oblique of river framing the red lion itself and the medieval church right behind.
Ideal situation and lots of old world charm
More attention to detail
Various items needed attention in our room, however it was a nice cosy room.
Food was excellent.
Hotel used for wine tasting experience close by
My parents and my wife and I chose the Red Lion as it seemed to be the nicest place closest to our wine tasting experience.Due to an upgrade to a riverside room we thought we'd struck gold but we were somewhat disappointed to find a biscuit wrapper under a bedside table but it was in the bathroom where we scratched our heads because the additional lighting,hairdryer or shaving mirror on the walls had no button to turn them on...?