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62% would recommend it to a friend
Convenient location and friendly staff.
Hotel was OK.
Walls are paper thin and the loo flush did not work. Comfortable but a bit run down. Standard pub food which was OK, breakfast was good. Used for a business trip and quite satisfactory for that purpose. Staff were welcoming and helpful.
I was given a twin room in the annex.
Corridors are a bit shabby and could do with a lick of paint but I think it had recently been re-carpeted. Bathroom had a bath and shower. The shower controls were hopeless either freezing cold or scalding hot. Every time someone else on a different room used water the shower either boiled me or froze me. The TV had poor reception and a poor selection of channels in this digital age. Also the TV system kept resetting by it's self causing gaps in viewing. Evening bar meals were OK but nothing special. Breakfast was fine I just had continental selection from the buffet. The swimming pool is great. Price is OK if you get the cheaper winter rates but way over priced for the quality in the summer
Good value for price paid.
Excellent spa facilities, good customer service, bar meal was good value and well cooked.
Room a bit dated but clean. Would certainly recommend and visit again.
We booked that room thinking it was going to be of high quality considering the price.
It wasn't bad but still a disapointment especially the breakfast quality.
noisy room - and a scalding shower
The room I had was out in the annex, and i feel sorry for the guests down stairs, as any time I walked the noise from the floor boards was very loud.
The shower was mental with a mind of its own, the water changed temperature very quickly and went from warm to freezing cold or scalding hot with no warning. These showers should not be able to go that hot as it could easily injure someone.
I arrived late and exhausted at the Ben Nevis Hotel.
The room was clean and tidy but the bin in the bathroom had not been emptied. I had the most unpleasant night I had ever had in any accomodation away from home as there were large numbers of seagulls around the hotel which kept me awake from around 3am. I tried closing the window which was marginally better but made the room (which was airless and hot) unbearable. The night became a nightmare with raucous squaking going on until I eventually gave up around 7am and got up feeling miserable. Breakfast was mediocre, with a buffet which looked like it had been lying overnight and tasted much the same. I was asked if I wanted tea/coffee and white/brown bread toast. The staff member forgot to bring it and I had to ask again. The restaurant was really quiet at the time and the staff appeared demotivated, some lethargic (I'm guessing the wages are poor) and all staff were very young. The overall appearance of the hotel is run down and I am shocked at the cost of a single room room given the whole experience. On a positive note I used the pool in the morning, which was lovely, and the staff there were pleasant and helpful.
The hotel needs upgraded - especially the rooms.
Not good value for money
Hotel next to road so a bit noisy.
But good location overall (15 minutes walk to village centre). Walls very very thin - you could hear everything. We had family with small child below - and my husband couldn't sleep coz baby was crying most of the night. Hotel a bit dated but still cosy. I liked most swimming pool and jacuzzi. Food in restaurant just ok but nothing special.
Great weekend getaway
Only complaint is the TV is rooms are small, could do with updating them.
Ben Nevis challenge.
For my brothers 50th year he'd set the target of the three highest peaks in the UK.The first was to be Ben Nevis at the end of May.Original plan was to camp with a friend and family but weather put an end to that.Hence the use of alterations.com.As it was a family gathering I was determined to be there so took the only room available in Fort William.On arrival at the Ben Nevis Hotel and leisure complex there was a friendly and efficient reception.Everything was very clean and tidy,the pool area looked very good.I can't comment further on that because my son and I never got round to using it.Sadly the room and the section of the hotel it was in didn't come up to expectation.The stair carpets were badly worn,the wallpaper was torn or peeling away at the edges.There seemed to be no lift for the older generation,or young families with prams and other baby necessities .My room was up two flights of stairs,then down three corridors .This would have been difficult to cope with for someone less mobile.The room itself was well proportioned with views of the foothills of Ben Nevis.The bathroom,sadly,looked very tired and dated.The door was difficult to shut properly and the shower was a lottery.Which tap was which,when does the water get hot and why does it keep going cold.The television was from the eighties,with very poor picture quality and only five channels.I wonder as the summer season picks up if it becomes staff accommodation.
The breakfasts however were great.Quantity was excellent,choice was great and quality was great to.For the number of people being served,and there were many,it's not easy to provide quality and hot food for so many,so no complaints there.Overall my son and I had two fabulous days in Fort William.As it was such a late booking I just had to accept that the room I was getting might not be the best.I do think though that parts of the hotel could do with a bit of love and attention.As forFire William,it's definitely a place that I want to visit again.