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58% would recommend it to a friend
Very enjoyable stay
not too bad
room was o.k.
for one night, but please make the wifi free in the rooms was disgusted at the price of it.
Good location for us, visiting family.
My booking was not handled efficiently; I was booked out twice and had to trek to Reception to re-register - no-one answered the room phone. On the last day of my stay the room wasn't serviced, beds not made, bins not emptied , no tea/coffee etc. On leaving I was assured it would be investigated but no real apology or offer of refund - this was disappointing service.
AN ENJOYABLE STAY AT A FRIENDLY AND COMFORTABLE HOTEL
Our stay will be remembered for the helpfulness of the friendly staff and the excellent quality of the food.
No direct lift to our room and therefore unsuitable for elderly occupants with cases.
Corridor smelt dank and stale. On plus side some very good staff.
Would stay here again staff are very polite!!!
Perfect for our stat
Had a great time in Birmingham.
Great location with easy access to city centre via bus, train or taxi. Would definitely stay again as were able to get a good nights sleep after an easy night out in town. The customer service was excellent and staff all helpful, friendly and efficient.
Room allocated was a twin , when we had requested double , this was sorted quickly , unfortunately the double we were given was directly above the function suite . Hardly a recipe for a relaxing stay . When we went to check out the receptionist did not even ask how our stay was , we had to tell him about the noise problem.
The hotel has a fairly strange layout and it felt like we walked miles to get to our room from reception
Have stayed previously in rooms that overlook the lake & leisure suite which were better located
Staff friendly but we did have to ask for a bottle of wine 3 times at dinner before it arrived
Ramada Sutton Coldfield
Excellent in all respects.
Very pleasant stay, friendly & efficient staff, excellent breakfasts & evening meal, super accomodation overlooking lake. Couldn't fault it!