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75% would recommend it to a friend
Very good location, clean comfortable rooms and helpful staff.
Was very pleased with this hotel , as was very family friendly .
Staff were very friendly and helpful and were quick to book us into our room. Hotel was in excellent location only 15 min walk to London eye. Would definetly recommend this hotel and will definetly be returning .
Better class of basic
Does the job but nicely - the place has atmosphere and is welcoming, even if some of the finer touches aren't there.
Nice hotel but not cheap
Check in was very easy and they had upgraded our room so we had a lovely view .
Wasn't informed that I needed to pre book a table for evening meal so after a long walk with my young son when we got back to hotel I then had to pay for room service . Food was a little bit on expensive side but it was very nice. Do not book and pay the £16 odd quid for breakfast as when I arrived they offered me it for £9.95 per day and my son for free . The staff were very nice. The room was clean and basic. It's not too far from Westminster a 5 min walk. The xbox in reception for the kids is a brilliant idea.
Well, this wasn't my hotel of choice but everywhere was booked out so I thought I'd give it a try.
The Customer Service was very good, attention to detail, attentive. Room very comfortable, gr8 room service. Comfy bed, good nights sleep. Bath and shower. I was pleasantly surprised plus bonus of walking beside Thames to work in morning. Recommended. I will definately return!
Lovely welcoming hotel
Struggling to find affordable accommodation for a wedding on the bank holiday weekend, we ended up spending far more than planned and booked the Novotel Waterloo.
I really couldn't think I could enjoy 2 nights with no breakfast for the price we paid..but it was really great. The welcome was fantastic, check-in and check-out slick and all staff throughout our stay were exceptionally helpful and friendly. This hotel is child-friendly and in a good location; central, yet fairly peaceful with a decent playground in the park just across the road.
Saturday night stay
Quiet situation next to Lambeth Palace, but a little remote from evening venues.
We did not use any other facilities, and did not have the breakfast. Not near a tube station but on a regular bus service to Piccadily and Oxford Street.
Great location to the major sight seeing attractions, Big Ben, London Eye, Buckingham Palace
The staff were mostly friendly & helpful, apart from that evening restaurant waiter we had who couldn't remember half the dishes and described the dish of the day as 'beef'.
Had no idea in terms of beef what though. The food when it came though was very good. Breakfast was easily as good too. Very family friendly, xbox for the kids in reception, a play room for them too (handily opposite the lounge/bar area, so a relax while they play is great). The room was spacious enough for 3 of us, & the room was clean. However the shower door didn't shut properly so water went all over and while the sofa bed my son slept on was comfortable, the main bed was awful. Very hard mainly due to the matteress been about 6 cm thick, and the pillows were as lumpy as the come. So not a great nights sleep.
The location was superb to get to Westminster, Buckingham Palace and the London Eye were all a stones throw away. I would stay there again, but I'd certainly ask for a room with a better, newer bed in it!
Great just perfect location for sight seeing , will definitely use again