Reviews - Best Western Grosvenor Hotel


12-14 Warwick Road, Stratford-Upon-Avon, Warwickshire, Stratford Upon Avon, CV37 6YT

Price From 133.49 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (108)

87% would recommend it to a friend


Customer service


Food quality

Room quality


  • tony r

  • September 2015

How do you beat this stay?

From arrival to departure the staff proved anxious to please and were very efficient.

The room was

comfortable, quiet and on the ground floor-excellent for 2 over 80's.Situated so close to the centre of town enabled us to reach our daily destinations on foot and so easily. Catering whether restaurant or bar was delightful; especially the chef's excellent sauces. We entertained friends in the bar and were pleased with speedy service of drinks and sandwiches.This review was a pleasure to complete. Thank you Best Western Grosvenor.

  • Chris E

  • September 2015

Stay in Stratford

The hotel was very well placed for Stratford, so you could park your car and walk into the town.

The room itself was fine the only downside was it was very hot however a fan was supplied.

  • p osborne

  • August 2015

Nice clean hotel

staff very helpful.

only thing that let it down was the cooked breakfast was overcooked.

  • David M

  • August 2015

Dreadful night's stay

Hotel facilities description states air con in rooms and public areas.

This was not the case. The day we arrived was warm but not exceptionally so. Our small room was stifling. It was clean but with scruffy, dated furniture. We had an inadequate fan that we had to turn off so we could try to sleep. Probably worst night's sleep since a cheap hotel in Greece circa 1975. The window opened just a couple of inches. Frustratingly the room key never worked first time and our neighbour made a huge racket trying to get into his room at 2am. There was no room in the car park but we were able to park over the road for £3. No apparent air con in lounge or bar, in fact the whole hotel seemed overheated and airless. Truly awful experience.

  • deborah k

  • July 2015

lovely hotel and great location

Had a very enjoyable stay, room was pleasant and had everything we needed, staff very helpful and accommodating.

Very close to town centre, ideal for day out in stratford. Would definitly use again value for money

  • Sharon C

  • July 2015

Excellent Service

Loved this hotel, we will definitely stay again next time we visit Stratford.

Wonderful service, very pleasant and efficient staff. Highly recommended

  • David W

  • July 2015

Very friendly and efficient staff.

  • lorenzo g

  • July 2015

theatre break

excellent location for the royal shakespeare theatre.nice room,good customer service,poor cooked breakfast!

  • Darren S

  • July 2015

reasonable quality hotel

I wasn't expecting much from a best western, booked really late in the day.

Nice hotel, nice staff.

  • Marion Hughes

  • June 2015

Two day break at Stratford

For the price we paid, cannot fault the hotel or staff.

Breakfast was very good cooked to order, despte two old farts on the next table at breakfast who did nothing but moan about everything, it was all I could do to restrain myself from making some rude comment loud enough for them to hear, people expect five star service for rock bottom prices. Hope you read this you'll know who you are if you do!!