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86% would recommend it to a friend
AMAZING PERSONAL SERVICE !!
On discovering trouser press not working in our room, we informed reception, not expecting any action to be taken ( due to experience at other hotels)----- but LO AND BEHOLD !!.
Andrea, a most helpful member of staff, struggled up to our room with an iron and ironing board in tow !!. Amazing personal service !!
We were attending a birthday party at the hotel and booked to stay over.
Room was a decent size but badly in need of refurbishment. Bed was comfy and bathroom was adequate. Public areas of the hotel are a bit more modern but it's time the rest of it was brought to the same standard.
Tried to charge me twice for my breakfast.
I had to point out their error.
Rooms are dated and tired. Bathroom looked old and mold around it. Food is overpriced. It looks like a tribute to 1980s decorating. Sofas and chairs in the public area are tired and uncomfortable.
OK hotel. Good location. Decor rather tired. Food and drink quite expensive. Friendly staff
I really wasn't too impressed with the first room we were allocated.
As soon as we entered the room we realised how cold it was, there was no heating at all (on arrival it was -6 outside & due to plumet during the night) the room hadn't been cleaned to the standards you would expect to be paying for. A wall beside the bed had a strip of paper which looked like it was simply stuck on the wall, didn't even match the wallpaper. Simple things like this can make such a difference to your guests. We thankfully managed to be given another room, which thankfully was not just clean it was also warm. The food for what you get is overpriced so won't make the mistake of eating there again
Response from hotel
Thank you for taking the time to tell us about your stay.
I am sorry if we did not meet your expectations on this visit and will now follow up on the matters you have highlighted to address these shortcomings.
MERCURE LIVINGSTON HOTEL
Served it's purpose, nothing bad about the accomodation.
Clean and warm.
Mercure Short Stay
Staff were helpful and friendly
Room was clean and comfortable
Floorboards were a bit squeaky but then so are most places
Didn't hear anything from other rooms during the night so this a big bonus
TV remote didn't work to well but we were out most of the time anyway
good value for money
This hotel had a tired look about it.
The bar is not very well stocked in terms of choice. The indoor swimming pool is only heated by the temperature of the room which is good if your use to swimming in the artic ocean. Staff are friendly enough but lack in numbers and therefore you may have to hunt for someone to serve you at the bar. On the plus side this hotel is clean and the food wasn't bad. I would say in summary that given the price it was value for money. Only 20mins from Edinburgh city centre.
Does the job
Good place to stay, nothing fancy but does the job.
Small gym & pool if you want.