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Reviews - MERCURE BRADFORD, BANKFIELD HOTEL

3AA Assessed Hotel Ratings explained
Bradford Road, Bingley, BD16 1TU
This Bingley hotel is set in Gothic grandeur in the heart of Yorkshire Bronte country. The 3-star Mercure Bradford, Bankfield Hotel is a historic mansion house surrounded by landscaped gardens, two miles from Bingley railway station. The 103 modern guest rooms all have internet access and satellite TV. Sample international cuisine at The Brasserie, or relax with friends or colleagues at The Club Bar. The 9 flexible meeting rooms can accommodate up to 250 for an event or drinks reception.

Free Wi-Fi throughout the hotel
Picture of MERCURE BRADFORD, BANKFIELD HOTEL, Bingley at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
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Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 43 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
67% recommended this accommodation to a friend 70% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

The little details were missing
On check-in the receptionist dealt with a cash-in-transit security guard who had walked to the front of the queue, ahead of me. I had already been waiting some time. The mattress was so hard that it left me with back ache. Not enough staff behind the bar when there was a wedding on which meant I was given the wrong wine. I didn't realise until I got up to my room with it and then couldn't be bothered to trail back down to change it. Restaurant staff cleared away breakfast things when I went to get something else. Really weak cafetiere coffee.
None of these are catastrophic, obviously, but they all add up to a lack lustre rating.

Reviewed by
J Erwin

From UK
Who stayed in October 2014

Travelling alone

  • Customer service
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Worst Hotel Ever
This was a disaster.
I booked a room for my wife & I in August (2 adults 1 room). On check in (27 September) I was asked did we want a 2nd room. Why? Poor service #1
We checked in. I asked for a paper in the morning and reserved a table for 2 in the restaurant for 7pm..
We were allocated a room (116), but that was changed by reception because there was a doubt as to whether the room was ready. We were then allocated room 119 as it was a bigger room.
My wife entered room 108 to find it occupied - the man was in the bathroom. Poor service #2 The receptionist had followed us, arriving about 1 minute later as we were returning to Reception - "if you'll wait here (in a bedroom corridor) I'll go back to reception and sort it out". We waited for 10 minutes with cases in the bedroom corridor - Poor service #3.
We were reallocated to room 219 and found the room. The room was clean, bed made, but the shower still had the previous occupants shower gel tubes - had it been cleaned? The shower pipe leaked.
We went down to the restaurant at 7pm - "sorry but we have no record of a reservation for room 219" Poor service #4 Poor internal communication / Processes.
There were tables for 2 clearly visible but we were asked if we would take our meal in the bar area. My wife had a broken wrist and was in a sling but this was a 'take it of leave it' - Very unhappy
In the bar the tables were low and not ideal. The food we had were 2 different burgers (a burger choice from 6 available burgers/ pasta/pizza/steaks but limited otherwise) both were dry and red on the inside. Poor catering
We left after one course - couldnt face desert.
The bed was good and comfortable.
In the morning papers had arrived outside other bedrooms but mine was nowhere to be seen Poor service #4
I phoned Reception "sorry we've had a problem with the newspapers, I'll try and get you one and telephone you back to let you know" There was no closure and a telephone call was not received. Poor service #5
Breakfast was good
We checked out and the receptionist (different one) took a note of the events we had encountered and promised that our issues would be passed to a manager who would be in touch with us. I await an email.
I would not stay here again. I would not recommend it. I will look at other hotels before ever choosing a mercure again. It was truly the worst experience of staying in hotels in the uk i have ever had - the worst customer service i have ever encountered - so many things went wrong. The staff tried their best but everything in the booking communication processes failed - it suggests a fundamental operational fault exists.

Reviewed by
I Fawcett

From Coventry, UK
Who stayed in September 2014

Couple

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Lovely hotel, staff very helpful, breakfast was good, rooms comfortable, bar a little expensive.

Reviewed by
m bottomley

From market weighton, UK
Who stayed in September 2014

Couple

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Awesome. Money well spent!!!

Reviewed by
Rob K

From Tinlgey, UK
Who stayed in September 2014

Couple

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Very nice and comfortable
Everything you would expect in terms of service, cleanliness, comfort. Staff friendly and a good night's sleep. Some biscuits with the tea & coffee would have been appreciated.

Reviewed by
E Finch

From Bedlington, UK
Who stayed in June 2014

Couple

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  • Quality of food
  • Family friendly

Great location
We are regulars at the Bankfield...... Always more than happy

Reviewed by
Sue B

From Dover, UK
Who stayed in June 2014

Couple

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  • Family friendly

seriously dont bother!
Totally ripped off and dissapointed, forget the photos on here, this certainly isnt a nice quaint country hotel, behind the facade on the photos is a large 70's style featureless concrete extension, very institutional, may aswell stay in travel lodge its cheaper and thats all your getting accomadation wise, tired old stained baths etc in desperate need of a refurb! there are pubs and B&Bs in area for a fraction of the price that feel more luxurious

Reviewed by
geoff h

From Gateshead, UK
Who stayed in March 2014

Couple

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very good
rooms where spacious clean and well worth the money I would recommend the hotel chain to anyone.

Reviewed by
stuart morgan

From Shrewsbury, UK
Who stayed in February 2014

Couple

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  • Family friendly

No complaints
Had everything you needed for a hotel!

Reviewed by
Richard Lister

From Halifax, UK
Who stayed in January 2014

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  • Family friendly

Bronte stay
Booked 2 rooms, 1 in the new wing was fine the other was a bit tired, cracked washbasin etc.

Reviewed by
Andrew F

From Northampton, UK
Who stayed in December 2013

Couple

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