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67% would recommend it to a friend
Worst Hotel Ever
This was a disaster.
I booked a room for my wife & I in August (2 adults 1 room). On check in (27 September) I was asked did we want a 2nd room. Why. Poor service #1
We checked in. I asked for a paper in the morning and reserved a table for 2 in the restaurant for 7pm.. We were allocated a room (116), but that was changed by reception because there was a doubt as to whether the room was ready. We were then allocated room 119 as it was a bigger room.
My wife entered room 108 to find it occupied - the man was in the bathroom. Poor service #2 The receptionist had followed us, arriving about 1 minute later as we were returning to Reception - "if you'll wait here (in a bedroom corridor) I'll go back to reception and sort it out". We waited for 10 minutes with cases in the bedroom corridor - Poor service #3. We were reallocated to room 219 and found the room. The room was clean, bed made, but the shower still had the previous occupants shower gel tubes - had it been cleaned. The shower pipe leaked. We went down to the restaurant at 7pm - "sorry but we have no record of a reservation for room 219" Poor service #4 Poor internal communication / Processes. There were tables for 2 clearly visible but we were asked if we would take our meal in the bar area. My wife had a broken wrist and was in a sling but this was a 'take it of leave it' - Very unhappy
In the bar the tables were low and not ideal. The food we had were 2 different burgers (a burger choice from 6 available burgers/ pasta/pizza/steaks but limited otherwise) both were dry and red on the inside. Poor catering
We left after one course - couldnt face desert. The bed was good and comfortable.
In the morning papers had arrived outside other bedrooms but mine was nowhere to be seen Poor service #4
I phoned Reception "sorry we've had a problem with the newspapers, I'll try and get you one and telephone you back to let you know" There was no closure and a telephone call was not received. Poor service #5
Breakfast was good
We checked out and the receptionist (different one) took a note of the events we had encountered and promised that our issues would be passed to a manager who would be in touch with us. I await an email. I would not stay here again. I would not recommend it. I will look at other hotels before ever choosing a mercure again. It was truly the worst experience of staying in hotels in the uk i have ever had - the worst customer service i have ever encountered - so many things went wrong. The staff tried their best but everything in the booking communication processes failed - it suggests a fundamental operational fault exists.
Lovely hotel, staff very helpful, breakfast was good, rooms comfortable, bar a little expensive.
Money well spent!!!
We are regulars at the Bankfield......
Always more than happy
Very nice and comfortable
Everything you would expect in terms of service, cleanliness, comfort.
Staff friendly and a good night's sleep. Some biscuits with the tea & coffee would have been appreciated.
seriously dont bother!
Totally ripped off and dissapointed, forget the photos on here, this certainly isnt a nice quaint country hotel, behind the facade on the photos is a large 70's style featureless concrete extension, very institutional, may aswell stay in travel lodge its cheaper and thats all your getting accomadation wise, tired old stained baths etc in desperate need of a refurb.
there are pubs and B&Bs in area for a fraction of the price that feel more luxurious
rooms where spacious clean and well worth the money I would recommend the hotel chain to anyone.
Had everything you needed for a hotel!
Booked 2 rooms, 1 in the new wing was fine the other was a bit tired, cracked washbasin etc.
ok rooms, pot luck, sometimes reasonable other times terrible
Im unsure of this hotel, i have stayed here on four separate occasions and each time the stay is always different, the quality of the rooms always change.
the mattresses can be horrible to sleep on at times and then really nice, it does really depend on what type of room you have. last time i stayed there the bathroom smell was horrific, the smell was like damp or dirty mops used to sanitise and clean the bathroom. I really have no choice sometimes and unfortunately this is the closet hotel to my work place. the staff on the other hand are friendly and helpful and this probably the best thing about the hotel. i have put yes to staying there again as sometimes i cant avoid it.