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76% would recommend it to a friend
Bed for the night
Bed does the job it's supposed to, but the hotel is so tired and worn out.
Food is not much better than a mobile take-away - make sure you eat out. Friendly staff
Another good stay!
Perfect staff, as always - really helpful, nice and pleasant.
They sorted out a soft pillow for me no problem, booked me in an extra night when there and also, rather brilliantly, I came into my room after dinner on the second (very hot) night to a platter of fresh fruit. What a lovely surprise. Food quality is very good, though on this stay could hear the chef coughing from the dining room (bit off putting). Waitress was cheery and efficient, as per last stay. I don't think there should be an automatic service charge of 10% applied, particularly for a table of one, but other than that the dining experience is good.
Lastly reception. I think the lady's name is Agnes. Makes every effort, very pleasant, can't do enough to help (including recharging my keys because they only seem to stay valid for 24 hours even when kept away from phones wtc). Really pleasant and perfect person to have as front of house.
Only one bath towel and one hand towel for two people though.
I regularly use the Mercure Bingley due to having family in the area and preferring not to sleep on sofa beds.
The Bankfield Hotel is a lovely old building but with tastefully decorated modern rooms. We rarely eat there so unable to comment on the food.
Cosy winter weekend
After a cold snowy drive it was a delight arrive at the hotel which was welcoming and warm.After a celebration we returned and spent a wonderful night in the huge comfy bed all cosy and comfortable.
Our view was delightful and for the first time we struggled to leave at 11....we met lovely staff who saw to our needs and their poitive manner added to the ambience.Well done everyone for contributing to our lovely stay.We will come back.
good size room.
value for money.
Not the best hotel burt certainly not the worst.
The Hotel is tired but the staff are friendly and at the end of the day you get what you pay for and here it is better value than most.
Brilliant value for money
For a wedding based in saltire, it was great location, livery view from our room and very comfortable rooms.
Highly recommend this to hotel.
We have stayed at the Mercure many times now and have always enjoyed a comfortable stay, it is always quiet on a night so you get a good nights sleep.
The rooms are always spotless which is all that matters to me.
The little details were missing
On check-in the receptionist dealt with a cash-in-transit security guard who had walked to the front of the queue, ahead of me.
I had already been waiting some time. The mattress was so hard that it left me with back ache. Not enough staff behind the bar when there was a wedding on which meant I was given the wrong wine. I didn't realise until I got up to my room with it and then couldn't be bothered to trail back down to change it. Restaurant staff cleared away breakfast things when I went to get something else. Really weak cafetiere coffee. None of these are catastrophic, obviously, but they all add up to a lack lustre rating.