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71% would recommend it to a friend
Lovely clean room, good services. but expected more space for the price we paid
Really enjoyed the stay overall it was a good experience.
The cleanliness of the room and spa facility deserve 5 stars.
Really liked the location for a relaxing holiday, it was within 20 minutes reach from Harrogate and yet such a beautiful natural scape. It was a shame the weather wasn't sunny.
The staff were lovely, very friendly and accommodating. If I were to book again I would try and get a bigger room (the standard room had a queen bed which seemed a bit small for us 2 (we have a king sized bed at home so maybe we're used to more space), otherwise I can't really fault this spa/hotel.
The Bridge Hotel and Spa
In a room next to a faulty boiler which kept me and another colleague in a different room awake all night.
Waited 15 minutes for poached eggs for breakfast, they'd obviously been in the pan the whole time as they were like rubber bullets. Not offered hot drink or toast. The worst, loud music in restaurant for breakfast. On a plus, all my gripes were listened to and bill reduced. Doesn't make up for a nights lost sleep though.
Spa not available
We booked this online as we believed it had a swimming pool and Spa so paid more than other local hotels.
On arrival we found the spa is not available to guests unless you book a spa package. The staff were also not very helpful and would not stay there again.
Room over priced needs refurbishing looks tired
Nice place, rooms above the bar are very noisy, thin walls which are not good but the hotel itself was ok
Would recommend Excellent accommodation and customer service
The hotel ran me back to Cattal station without any trouble, always polite and friendly.
Bed needed replacing, wifi bad, paintwork tired, dusty room.
This is a 3/4 star hotel, toiletries were minimal, surely an opportunity to sell spa products!!
A place to sleep
Room was great, although tv didn't work and wi fi non existent.
Bar and restsurant are a waste of space, staff are useless bar one wsitress and the lady on reception. Food was servef stone cold as the chef I think wanted to get off home. Amazed how staff decide when its time to stop cooking and clear off home. I was told last sitting was 9pm and then when I was eventually seated at 8.55pm the chef had cleared up!!!!. shocking and I made sure my feelings were heard. In the bar people bang on the bar rail to try and get someone out to get served. Its a bit like a holiday camp for staff. If you want to get something to eat go into Wetherby and eat in Ask the Italian restaurant. Attentive staff and hot food.
Tour de france
Great location for this event.