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78% would recommend it to a friend
Poor customer service, Scold hazard in Shower, Poor access to Hotel
Ok here goes...
Hotel is at Jn31 of the M6... which the person we phoned had to look-up even though they were actually based in the Hotel... because of the Road structure, while you can see the Hotel, you have to drive 2 miles to turn round and be safe to enter the hotel car park. Not a lot that you can do about the roads but perhaps a mention. Got to the Hotel about 11.30pm and the computers were down so there was quite a bit of faffing about but eventually got there. Not too bad a night's sleep, room was adequate except that the Shower was lethal... ran shower while not in it... scolding hot... turned down to the minimum and it failed to get much cooler, nearly gave up but it then got cold... so raised the temperature a little... still quite cold... so started to suffer the shower rather than enjoy. Soaped up and without any loss in power or adjustment it went to scolding hot while i was in it (not for long!)... ended up rinsing in the bath. Breakfast... note it is a continental breakfast that costs £19 more than room only on Laterooms but do be vigilant if looking at Mobile Web as it's not obvious... being a hotel and not a travelodge I would have expected a Full cooked breakfast but this is an additional £10 for the two of us... you know it was more the aggrevation than the cost... and I would have considered better hotels for a similar cost. Staff... hmmm... corridors are narrow but cleaning staff left trolleys almost blocking the corridor even though there were areas every so often where there trolleys could stand... good luck getting past them with a suitcase. In breakfast two staff walked directly in my path while I was walking back to my table from the buffet.. it was as though "I'm busy, don't get in my way"... what happened to customer is King and basic manners. As for checkout... disaster... 4 couples deep and one person servicing... not her fault but a management issue... I wanted to complain about the shower in our room so no one else gets scolded but we had waited 10mins (I had moved our luggage out the car in two goes and returned to find my wife in exactly the same position in the queue).... we couldn't wait... so I put the key and card on the desk and expressed everyone's opinion that they needed someone else to assist. It takes a lot to motivate me to write a review and individually the issues were not major (except the shower) but it was the culmination that aggrevaited me and spoilt our stay.
Brief business stay
Public areas much improved in recent years.
The evening meal and breakfast were both of acceptable quality and generally in line with what I would expect from this type of hotel (if rather expensive). Evening service was slow though, plus the red wine was too cold. Bedroom generally fine although shower cubicle could do with being freshened up (discoloured grout and sealant).
Macdonald Tickled Trout Hotel
Hotel room ticked all the boxes for nights stay.
Comfortable Nights Sleep
The bed is so comfy with that fresh cotton feel of the sheets and the pillows are easy on the head.
Reception staff are very friendly and you don't have to worry about housekeeping staff coming to your room too early in the morning.
Fantastic view of the lake.
Unexpected extra charge for cooked breakfast. Booked twin but got a double, however staff quickly got sorted. Pricey evening meal which was nice enough but would be cautious of eating in again
Could do with sorting out the mobility access (you need to use about 6 steps to get to lift.
Ideal stop over for us on a long journey.
Fuel plus shop and cash machine adjacent also handy. Ample car parking. Traditional style of room of good size with bath and separate shower.
Very average family stay at tickled trout
Room really nice and spacious.
Breakfast - I had full English - average. My wife had Eggs Benedict whilst lovely was the smallest She had ever had - one egg with ham on half a muffin. Someone really looking after portion control a little too much.
Just expected a little more after previous macdonald stays
Took my husband for our wedding anniversary.
Staff upgraded our room choice.
Booked dinner in the steakhouse restaurant, excellent food, staff polite, friendly, and attentive.
Everything you need and more
Stayed here on a last minute decision and had a really lovely stay.
The room was scrupulously clean, spacious and the bathroom was amazing. Very impressed. The hotel bar had a really good atmosphere and the bar staff couldn't of done more for us. The food was good value for money and delicious. I would recommend this hotel for its location, value for money and high quality service.
A one night stopover
My wife and I were due to attend a feneral and broke our journey at the tickled trout.
It was an ideal location as we were also meeting old friends who were coming down from Barnoldswick on the A55. We checked in at reception by Julie the reception Manager who was extremely welcoming. We asked if we could check in early and and this was duly done, no hassle and no "the rooms not ready". A great start to the stopover.Later that day when we returned we met our friends and had dinner. The food was freshly cooked and well presented. It was nothing special but hot and tasty. The Waiting on and bar staff were excellent all very polite, obliging, well mannered and smiling. The next morning we had b/fast and served by Krystina who demonstrated excellent customer skills and apart from the delay the b/fast was hot ,well cooked and again tasty. When we checked out we had a good chat with Julie who was a really nice to know person. The hotel is first class with excellent staff with great customer service. A pleasure to stay there.