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89% would recommend it to a friend
Crowne Plaza GLASGOW
Requested refurbished room on 14th floor.
Ended up with corner room with overlooking window.
Helpful staff, wonderful location and great food.................love the little shop too
Sunday night hotel room
I know that some of the hotel has been updated but unfortunately our room wasn't and it was very tired looking with wallpaper peeling off in the bathroom and some of the enamel had come off in the bath
Response from hotel
Dear K Fraser,
Thank you for taking the time to post your feedback about your stay with us. We regret to learn that this visit was not 100% satisfactory due to the condition of the room that you were provided. Your comments are documented for review to consider for enhancements needed on our end.
We do hope the next time you are in the area, you give our hotel another try for your lodging needs.
Convenient conference hotel
I attended the Home Building & Renovation exhibition and arrived at the conference station by rail.
It was an easy, covered, walk from the station to the exhibition site and the hotel was connected, so no reason to get wet. The hotel was very nice with good views of the area & the river and a quick taxi ride to central Glasgow. The meals were tasty and the included breakfast was excellent. The rooms are being updated [top floor down], are spacious and clean. I give the Crowne Royale a solid recommendation.
Very slow service.
Service slow service.
Plus the room we were in there was alot of noise from across the hall with children screaming at all hours of the night.. when i spoken to the staff there was nothing they could do.. pointless.. if there is a next time ill bring ear plugs..
Response from hotel
Dear D McKenzie,
Thank you for being our guest and for taking the time to share your comments. It is disheartening to know that you did not entirely enjoy your stay with us due to the issues you had with our staff service and the noise challenges you experienced. We would like to apologize for any inconvenience these issues may have caused you. Rest assured that we will be sharing your comments with our staff and management to help us focus on improving the quality of our facilities and services.
Again, thank you for staying with us and sincerely hope to get another chance to give you a better experience on your next visit.
Had a very enjoyable stay at this hotel.
The staff were helpful and pleasant. Good facilities within the premises and superb location.
Fabulous place to stay
I really enjoyed my stay, my only issue was with the lady that checked me in but only in comparison to the lady that checked my friend in.
The lady checking my friend in was very friendly and helpful, my friend was given an abundance of information, vouchers for money off food and also for her next stay, choice of what room she'd prefer etc. I wasn't given any information at all and very little chat.
Hotel was lovely.
Rooms comfortable. Grace on reception was just lovely and so helpful.
Ideal for a concert at The SSE Hydro or SECC for disabled wheelchair accessibility
This was the perfect venue for an extra special treat for my disabled sister and I to celebrate her 40th birthday whilst attending a concert at The Hydro.
The hotel car park had the disabled parking right beside the hotel which was linked by a covered passageway which took you straight to reception to check in, and protected you from the weather. We checked in and received a complimentary fruit platter or wine for my sister's birthday treat, and we offered assistance with our bags to our room and safe passageway from our room in the event of a fire, which was very helpful as it was only the two of us and all our baggage and a wheelchair. The room was newly refurbished, spacious and well presented with an ensuite wet room, and we ordered room service for dinner as we knew the restaurant was fully booked and the bar would be busy because of the concert and the hotel hosting the VIPs and although the meal was delayed, the food was lovely and well presented. We asked for concierge assistance to escort us to the concert and were assisted through the passageways to the connected SECC buildings instead of having to go outside all the way to the Hydro, protecting us from the weather. We returned to the bar after the concert and were shown to a vacant table to enjoy a couple of celebratory birthday cocktails which were tasty and reasonably priced, and thereafter returned to our room and had a comfortable night's sleep. The next day we received our newspapers which were left at the door and went down to breakfast which was served until 11.30am, which gave us plenty of time to enjoy it and not be rushed. We checked out of our room and settled the bill, before returning to our, and requested assistance with our baggage from the room to the car, which was very helpful. On the whole, we both thoroughly enjoyed our stay on this special occasion which was made even more special by the helpful hotel staff and will definitely be considering using the venue again for any future concerts nearby, and would recommend it to anyone whose circumstances are similar to ours.
A see sleepover and in Glasgow
In town for the Adele concert and this crowns plaza is perfectly located beside the Hydro.
You can be back in the hotel in minutes, by walking back.