Reviews - Macdonald Crutherland House Hotel & Spa


Strathaven Road East Kilbride, East Kilbride, G75 0QZ

Price From 131.32 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (48)

77% would recommend it to a friend


Customer service


Food quality

Room quality


  • Francis L

  • December 2015

Much better than I expected

Had to visit East Kilbride last minute and as I hadn't ever used late rooms I was worried what I might end up with.

Not to worry though as accommodation was superb and brilliant value for money.

  • joseph colin g

  • October 2015


Staff on reception incompetent..messed up my bill,very poor welcome etc.

room service very expensive. staff in breakfast room couldn,t even take an order correctly. room was ok for the price

  • Y Lye

  • October 2015

Everything is good

...except the customer service.

We arrived about 10pm, and we told them in advanced during the booking process. However when we arrived there isn't anyone at the reception, so we waited for at least 10 minutes staring at the wall. Luckily the interior is wonderful to stay in...

  • James Mc Connell

  • September 2015

Leisure break

Good hotel but was disappointed at reception on arrival had to wait about for nearly one and a half hours as my room was not booked by late rooms who seemed to forget to make my booking finally got put in a double room but had booked and paid for family room asked for discount but was told in NO so added to disappointment


  • August 2015


Very comfortable.

  • Susan Eke

  • July 2015

Could be better

The single rooms are very basic and desperately in need of an upgrade.

The customer service received was questionable, despite pre-booking breakfast the previous night, we were questioned on our arrival at breakfast and told "as you check out today, you will not be getting a breakfast" ... my response, "I hope we will as we have already pre-booked breakfast", the waitress quickly retracted her comment and let us through to the lounge. We then attended the desk to check out of our three rooms, this took 25 minutes. We were paying for all three rooms on one card as this was a business trip, we were charged the wrong price initially, then charged twice for room 310. The staff member on the desk, although being very polite and apologetic struggled to understand what had gone wrong with the system and how he needed to correct, we repeatedly explained the duplicate charge would need refunding and an invoice was needed for each room number, he appeared pressured and in need of assistance and training (which may I stress is not his fault and he handled the situation in the best way he was able). As a four star rated hotel this is not acceptable, I strongly recommend you consider the issues raised and invest in staff training and upgrades where appropriate to warrant the prices charged and ensure customer retention. On a positive note the hotel is set in beautiful surroundings and has great character with massive potential should these small inexpensive issues be ironed out. Thank you.

  • s waddell

  • March 2015

the room

I stayed in the older part of the hotel and the room was very dated.

I was disappointed as I have stayed in many rooms in this hotel and this was poor

  • Stuart Stephen Stroud

  • March 2015

Pet Friendly Trip

I chose Macdonald Crutherland House Hotel East Kilbride G75 0QZ after I had a conversation with staff regarding how Pet Friendly the hotel was.

Whilst I was there with my dog an e-mail arrived stating that dogs cannot sit anywhere except in the bedroom and must be on a leash etc breaching what I had been informed in the previous conservation from which I had chosen this hotel. I appreciate the e-mail but I could have been allowed to carry on as my dog was the only dog in the hotel then the staff abide by the e-mail. And with the weather so terrible too. For a double room there was only one chair so if there were two people where would the extra person sit. Hotel Lovely & warm. Food regarding breakfast lovely and lovely, helpful & cheerful staff. Now that I know the Dog Policy and how far out & inconvenient the hotel is I shall be looking at another hotel chain which is more convenient and has bus stops for Public Transport even for taxis will be cheaper.

  • Adrian F

  • January 2015

Excellent Hotel and leisure facilities

I enjoyed the stay at this hotel.

The leisure facilities were excellent. The only negative was that one of the restaurant staff was a bit off hand with me.

  • Gordon Dewar-McKay

  • January 2015

Macdonald Crutherland House Hotel & Spa

Great as ever, nice break