Reviews - The Suncliff Hotel

3

29 East Overcliff Drive, Bournemouth, BH1 3AG

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Customer Reviews

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Very Good

All reviews (111)

78% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • G Mezzone

  • July 2014

Suncliff Hotel

My experience booking with the Suncliff was a painful one.

Being a mixed group I was informed that no group 'bond' was needed. It was all stated on their website it was only for single sex groups. This was clearly in place to put Stag and Hen groups off from booking. I was phoned 4 times by the hotel to confirm it was a mixed group so I would have an issue. Then 2 days before my stay I was contacted by the hotel and told I would have to have the 'bond' of £100 per person my group was 11 people, so that gave me 2 days to find £1100. I spoke to the reservation manager who was very unhelpful about this and his attitude was basically 'oh well, you need the bond' when question he said he had just changed the website, only 3 months after I had already booked. Not impressed at all!. One of the rooms was facing the sea and was a great room. Only issue was it was advertised as a family room of 2 singles and a double bed. In fact it was 1 single and a double with a forth bed just wheeled into the room. The second room was facing the other side, and was so hot it was unbareable. No fan or air conditioning in the room, was facing a built up part of hotel so no wind to come into room either.

  • D Goodfellow

  • July 2014

Great Hotel

Really liked the large double en-suite room.

It was lovely and clean and the bed was really comfortable. There is ample parking onsite, and as the sister hotel is next door, there are a wide range of facilities on offer. The pool was warm and clean. We ate at the restaurant one evening and the staff were brilliant. Their attention to detail was great whilst not being intrusive. The breakfast was also good every morning with plenty of options and fresh tea and coffee delivered to your table.

  • M Power

  • June 2014

Nice

Bedroom tiny , clean room ,

  • Michael M

  • June 2014

One night in th Suncliff

Spent one comfortable night in the Suncliff.

Good value and a great location on the East cliff.

  • S PASS

  • June 2014

stay june 2014

excellent stay with friendly staff;room to what you would exspect and excellent full english breakfast.

  • Karen S

  • May 2014

Value for money

Nice hotel, slightly dated but worth what we paid

  • Catherine Mcguigan

  • May 2014

Great value for what I paid

I got two single rooms on the early may bank holiday weekend for £29 each b&b Superb location for the sea front free parking on site get there early though but you can park at their sister hotels next door rooms are basic but for the price I done very well and got more for my money than more expensive hotels I've stayed at there was even entertainment in the evening

  • Kimberley Reid

  • May 2014

I only stayed one night but that one night was lovely.

The staff were great and the toom was lovely.

  • M Whitfield

  • April 2014

Very outdated

Staff very helpful and friendly.

Room far too hot and in desperate need of updating.

  • chris k

  • April 2014

Helpful staff

we stayed at this hotel on a late booking.

I was unable to make my original date but the staff changed it to the day before without any problems. On arrival, the heater in the room would not turn off and was far too hot. The reception staff were extremely helpful, offering several rooms as a replacement of differing sizes and locations for nom extra. Room finally found 104, very spacious. One extra bed moved into the room by staff. Music in the bar could be heard but TV just managed to drown most of this out. Unfortunately didn't get to use the facilities during our stay. Breakfast was plentiful and good assortment of food. Staff apologised in the morning for inconvenience caused too. All very helpful.