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Reviews - Holiday Inn Express London - Park Royal

3Self Classified Hotel Ratings explained
Victoria Road, North Acton , London, W3 6UP
Enjoy a warm welcome and excellent transport links at the Holiday Inn Express London-Park Royal hotel. A modern, 5-storey hotel with striking blue-and-white facade, The hotel offers FREE WIRELESS INTERNET TO ALL GUESTS. Holiday Inn Express London-Park Royal is just 2 minutes' walk from North Acton Underground station for speedy links to central London and Westfield Shopping Centre . Friendly staff are waiting to greet you in our stylish Lobby, just 40 minutes by Tube from Heathrow Airport . Host business events for up to 60 delegates in one of Holiday Inn Express London-Park Royal's 3 naturally lit meeting rooms and check email anytime via wireless Internet. We're located in the Park Royal Business Centre , home of Carphone Warehouse, and 3.5 miles from major conferences and exhibitions at Wembley conference centre.

Westfield London , a 5-minute Tube journey from the hotel, is Europe's largest urban shopping centre with hundreds of designer shops, a cinema complex and restaurants serving everything from oysters to Mexican street food. It's 20 minutes to central London for Oxford Street shopping , West End theatre and world-famous attractions like the London Eye . Plan a day's sightseeing over complimentary breakfast in Holiday Inn Express London-Park Royal's open-plan Great Room. You can watch live sports on the plasma TV. Challenge friends to a game of pool and mingle over drinks till late.
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Overall score Guest rating scores since January 2013 Customer recommendation
Guest Reviews Based on 27 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
79% recommended this accommodation to a friend 81% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Decent enough
Stayed at this hotel for two nights. Chosen because of onsite parking, price and location (literally next to a tube stop). Unfortunately on arrival we were told the Acton Tube Stop was not in use due to maintenance which was pretty frustrating (obviously nothing to do with the hotel but may be worth checking prior to booking). Check in process was nice and quick. Room is pretty small imo and very stuffy even with the aircon on. Bed comfy enough. Breakfast the following morning was the biggest let down. Food was lukewarm, often not replenished and on both occasions couldn't find anywhere to sit so had to stand around waiting for a table to become free. All in all nothing jumped out as being exceptional yet there were no serious complaints to be had - it was a decent enough hotel for a weekend break.

ManagementResponse

Dear Paul W, Thank you for taking time out of your busy day to write a review of our hotel. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sicnere apology for the issues you had with the room you received. We also regret you found the breakfast served during your stay less than satisfactory. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and service we offer. Regards, Joel, IHG Care

Reviewed by
Paul W

From UK
Who stayed in May 2014

Couple

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  • Family friendly

Value for money accommodation
Nothing fancy, but clean and comfortable, and good value for Central (ish) London.
The only think that irritated me was the £10 charge for parking. This is excessive, and should be included in the room rate. Since nothing was mentioned about it during booking, or indeed till after we parked, the initial impression on checking in was that we are going to rip you off at every possible point during your stay. As it happens, they didn't, but that was the first impression, and I think management should revue the parking fee policy.
Breakfast was good. Room service is provided by outside caterers. Unfortunately, there was some kind of communication problem between the front desk and the caterers, so we didn't get what we ordered. What we got was pretty food, but small portions and price-y for what you got. I heard a few other people complaining that the food they had ordered was not what was delivered, so it looks like this is a common problem, and perhaps it would be better if you by passed the front desk and called the catering company direct.
All in all, good value for money. I'd stay there again, despite the few niggles I've mentioned

Reviewed by
J Ronnie

From London, UK
Who stayed in April 2014

Couple

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Great hotel
Lovely holiday inn, great location as tube directly behind hotel, no noise though. Tesco express opposite and coffee house, pub and bank within 100 meters and papershop next door. Parking poor as only about 16 spaces, about 6 of those disabled, so only a handful available. Luckily we managed to get one at 10 pound a night which is reasonable. On street parking across but only a few spaces and restrictions apply midweek. Tube 8.70 for day travel pass for zones 1-6, great value. Breakfast good, rooms clean and very comfortable. Would stay again.

Reviewed by
John H

From Preston, UK
Who stayed in March 2014

Couple

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Overnight stay
Was good for a trip to wembley,rooms decent,service was good but we only dropped bags of then went out came back and 24hr bar was a bonus as the pub was shut breakfast was ok .all in all it served our purpose.

Reviewed by
G Rees

From Birmingham, UK
Who stayed in March 2014

Group of men

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Great,
Great customer service good value for money!

Reviewed by
A Sarwar

From UK
Who stayed in January 2014

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Weekend break
Accommodation was clean and tidy. Room was quite large and facilities were good. Bed was comfy. Room was warm. Hotel facilities were good clean and tidy. Location was ideal for traveling into London.

Reviewed by
Jane P

From UK
Who stayed in January 2014

Couple

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  • Family friendly

Fairly basic but good value for the area

ManagementResponse

Dear Anne B, Thank you for taking the time to post a review of our property. We are so glad you liked the fine location of our hotel in the area. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope to have an opportunity to serve you again on your next future visit. Sincerely, Anthony M IHGCare

Reviewed by
Anne B

From UK
Who stayed in November 2013

Travelling alone

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very good
All round great experience

Reviewed by
s thomas

From UK
Who stayed in November 2013

Travelling alone

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Very Slippy shower - slipped in the shower so really needs a mat.

ManagementResponse

Dear Jennifer R, Thank you for letting us know how your stay was with us. We apologize for the challenges you experienced with our bathroom facility. Rest assured that your comments have been documented and will certainly be looked into. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty. Sincerely, Zelyn, IHG Care

Reviewed by
Jennifer R

From UK
Who stayed in October 2013

Travelling alone

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Ideal location, excellent service, everything we needed for our stay
Ideal location, excellent service, everything we needed for our stay, rooms were clean, smooth check in/out, free wifi,adjacent to tube station for easy access to travel network.

Reviewed by
N Edmunds

From UK
Who stayed in September 2013

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