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Reviews - The Chace Hotel - a Corus hotel


London RoadToll Bar end, Coventry, CV3 4EQ

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (17)

59% would recommend it to a friend


Customer service


Food quality

Room quality


  • John P

  • July 2015

noisy but nice

Beautiful old building with clean modern basic room.

Our room was above function room so very noisy with people talking and smoking outside. It was Saturday night so prrobably quieter mid week.

  • Marie Harris

  • May 2015

The Chace Hotel - a Corus hotel

Room was extremely hot.

It served its purpose but I was not bowled over by it. However, the customer service of the reception staff was second to none.

  • Derek Toombs

  • April 2015

The Chace Hotel - a Corus hotel

Nice room, friendly staff.

  • Collins N

  • April 2015

Amazingly Good!!

I don't think I can fault anything about my stay.

Room was surprisingly bigger than what I had in mind with extra seating and chilling space too. It was very clean too. And customer service was top notch. We were greeted and received by a very friendly lady at reception and throughout our stay everyone else was particularly helpful and friendly. Gill in particular was a legend. I cannot remember her saying NO to a single request. And that includes taking pictures of our entire group and making the housekeeping staff stay late to service our rooms after 12:30 pm. Value for money. Hell yeah. what was it. £38 per person for 2 nights. Great!

  • John N

  • March 2015

Discount Accommodations

It's a good thing we got a discount.

The room was modern and quite nice, but the bed was awful. There were springs sticking me all night, everytime I turned. When I coplained @ checkout, they said they'd tell the housekeeper. The toilet would not flush unless you pumped the handle, and then my husband couldn't make it work at all. When we complained as we went to breakfast, we were told on return that someone checked and it worked fine. It didn't. We were not offered breakfast when we cheked in, but when we asked in the restaurant at dinner, were told we should book, for £9.99 otherwise it would be £13.95 in the morning. The food was lovely.

  • Andy Harvey

  • December 2014

Tired and Overpriced

Second stay this year and waited until 2nd stay to leave a review.

Partly refurbished room with non-funtioning over-bed lighting, cigarette burns on bedside furniture and a small blood stain on one of the four pillows. Most bedroom doors seem to "slam" shut so assume most soft-close door dampers defective also.....still. Noisy, "humming" sound from plumbing in my and neighbouring bathrooms. Not easy to get to and stay asleep. Good quality, if small portioned bar meals for the price and good, friendly service, let down by rediculously overpriced side orders - Chips: £2.50.........for NINE, 5cm long chips!!. Complained to waiter and was advised the chef makes his own chips?!. So what??. This is Coventry NOT Covent Garden. Gordon Ramsay didn't pop through to shake my hand or anything. Regrettable conclusion is very little change from last visit. There is unlikely to be a next. Photos taken and available.

  • Graham Lovegrove

  • November 2014

Don't give up the chance !!!

I usually stay in low cost budget hotels, but this time got a great offer through - and it couldn't have been better.

From the minute I parked my car (ample spaces!!. - no fee!!. ) and walked into the hotel, it was like going in to my own home. A lovely atmosphere, with a great team dedicated to customer satisfaction. My room was lovely, and house keeping was executed perfectly every morning . Food was smashing and I looked forward to going in to the breakfast room every morning - to be pampered by 'Lisa' one of the nicest people I have ever met in a hotel team. She made the start to the day fabulous, a lovely smile and so helpful and polite - a great advert for The Chace. Will I return - Yes. This will be my temporary Coventry home from now on !!!!