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58% would recommend it to a friend
Last minute booking
We had to find accommodation at the last minute due to unforeseen circumstance.
This hotel was only 10 minutes away from my daughter's house so we booked the last room. The customer service was great but we did find a foot mark on the bathroom tiles under the unit that hadn't been cleaned off. All in all, it was a good spacious room with very comfortable beds.
Really good location for a short break to board ferry next day
The room had single beds for the kids, all our beds were very comfortable and linen nice and clean.
Could have done with an extra pillow and the reception said there weren't any which didn't come across as very helpful. The floor needed a good Hoover and had stains. Pelmet off curtains and staples sticking out. Had problems with shower, had to clean our cups before use and had to boil the kettle many times to clean the lime scale off. Adjoining restaurant has a grat play area but only good if your kids are under 4ft 8. Very noisy during the night with other guests returning to their rooms in the early hours. Thought that although the beds were clean the staff could benefit from learning envelope corners and how to make a bed look neat. Also the restaurant is very noisy with kids and popular with families in the evening. The kitchen had run out of battered fish and it was off the menu for the whole weekend. Breakfast is not included. Cobwebs were also seen on the lights in the seating area up the stairs. As they say cheap and cheerful and you certainly get what you pay for. Also noticed no iron in the room but there is one available at reception.
Staff amazing recpcetion check inn staff sue was so helpfull
Room family amazing
Value for money
Innlodge Portsmouth break
The hotel was very clean and comfortable and very quiet.
I would stay here again for a short break . Staff are very friendly and accommodating.
Needs more healthier options to meals, what was available they were very filling .
Although the rooms are comfortable and clean, they are in need of updating and some work is needed in the bathrooms.
The staff were very friendly and helpful. I would stay here again!
attention to detail
The accommodation was clean and comfortable but the hotel would benefit from paying some attention to detail.
Missing light bulbs, missing telephone, bathroom sink waste not working and no one on duty to be able to fix it. The hotel did give a complementary breakfast and then the following morning with further niggling problems did refund some of the cost of the room.
On arrival, given room number and swipe card.
Card doesn't work. return to reception, card reprogrammed. In my four night stop, card failed 3 out of the 4 nights, keeps you fit, up and down the stairs. No hot water first night - still not working the next morning. Second night hot water at last. Rooms were not the cleanest. Food poor.
Just a bit pricey but stayed here before will again.