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Reviews - Carlton Hotel



Price From 99.73 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (30)

73% would recommend it to a friend


Customer service


Food quality

Room quality


  • s court

  • May 2016


I booked a single room as that is all i needed, but i wasn't really expecting it to be quite as small.

And the shower/toilet room was just too small, it was basically in a cupboard. It was far too small.

  • Sharon W

  • May 2016


I opted for this hotel as it provided budget price accommodation and after reading other reviews decided 'I would give it a go' with my expectations appropriately managed.

Even though it is rated RAC 2-star there are basics I would expect. I run a 4-star B&B and whilst I appreciate I get a greater room rate I would have expected mattress and pillow protectors to be fitted (they are not expensive to buy), in fact I am surprise they get a rating without them. Dont stay and expect these you wont get them. I was a lone female travelling for business and was very surprised to be put in a basement room at the end of a corridor. The window did have bars fitted but the window didnt lock shut. This hotel clearly does not appreciate the need to ensure lone female travellers can access help easily (I travel a lof for business and for various reasons have been victim, twice, to people coming into my room at other hotels so I appreciate this is important). However it was late and I decided to take the risk. I had no problem paying for the wifi but do expect it to, as promised, last for the duration of my stay and not cut out before I woke up on the morning I checked out. This was rectified and in fairness the staff were all helpful; the housekeeping staff are doing a good job with a a very poor product. This is a very tired hotel, fairly clean but the drain in my room gave off a bad smell after I had used the shower. The breakfast is continental, do-it-yourself (which I dont mind) extremely basic with cheap ingredients. The chairs in the dining room are very badly stained and not ones you want to volunteer to sit on. It did me for the stay but I defintely wont go back. Being in the business I know this guest accommodation could, with a bit of effort, be so much better


  • May 2016

Carlton Hotel

You won't find better value.

  • Marion h

  • March 2016


Small single room and tiny en-suite.

En-suite OK for me, but you might have a problem if you were a large person;

However, does have a window;

Everything very clean indeed,

I found the bed comfortable;

Appreciated heater in room (and it works);

Extra blankets provided, as requested, much appreciated;

Appreciated tea and coffee making facilities;

I would have liked an extra toilet roll rather just the one as no tissues provided. I just made it through. No lift on premises a big drawback for me as stairs steep and narrow with no handrail;

Long walk from Victoria coach station but there are bus stops near on either side of road but initially I

unable to locate stop at train station due to the on going roadworks there so had to walk;

Concierge were polite and helpful, taking my luggage hold-all up and down stairs for me with no fuss. All round I consider this room excellent for a short stay for the cost involved but perhaps for a younger more active person than myself.

  • Mehdi B

  • March 2016

Poor welcome and accommodation

The hotel is well located near the Pimlico station.

The hotel has such smàll rooms that it can not fit persons suffering claustrophobia or those with special needs. The hotel charges extra 5 £ for the wifi ( and is not free as written on the advertisement). I had to pay my whole stay at my arrival, leaving me no choice in case of unsatisfaction. The breakfast is basic (self service) and included in the price, it is served btw 7:30-7:40 and 9:00, with no possibilities to answer any demand !. I had a single room, in which the shower cabinet has terrible smells on the day of my arrival. On the 3rd day of my stay I had complain to the receptionist that my rooms' carpet was not vacuum cleaned. The concierge refused to check that matter and had rude replies, explucitly meaning that I was a liar !, my room's floor was left full of debris. I will not recommend this hotel because of their poor service, sens of hospitality and overall quality. Such kind of rooms 3-4m2 should be forbidden in hotels.

  • tim b

  • February 2016

Great stay

Perfect for the price, good location and friendly staff.

  • T Wilcox

  • January 2016


Friendly and efficient

  • Grace T

  • January 2016

Good value for money for one off stay

Booked this room very last minute with late rooms, staff were friendly, hotel room was very clean with good amenities in a very central area.

  • mark D

  • January 2016


Single room was ideal for what I needed.

Shower worked fine and a small heater was provided in the room. I was gone early in the morning and back late in the evening so I cant say what the food was like. Reception staff was very nice and friendly.

  • Fiona G

  • November 2015

Very basic, staff friendly

Only stayed one night, bed wasn't too bad.

All very basic, breakfast ok and shower a bit weak. Opened the curtain and looked out of the window and found small specks of blood on the curtain net. Staff seemed friendly. Good location, very close to station!