84% would recommend it to a friend
Put in a disabled room when it didn't seem full anyway.
Didn't bother with breakfast as I was quoted £14 by a member of staff !!. Had a steak for dinner, with no steak knife. Noise from external fans outside all night with Windows open as air con didn't seem to be working. Over priced for hotel basically on A1 services.
Response from hotel
Dear Neil H,
Thank you for leaving us a feedback on your recent stay. While we are delighted you found the rooms comfortable, we regret that the breakfast selections were not to your liking.
Thank you for staying with us during your recent trip and for writing a candid review. We apologize for the experience you had with your room accommodations, dining experience, and the challenges you had with the noise. We will certainly look into these issues to work on areas of improvement and achieve superior guest satisfaction. Should you be back here in the area, we look forward to serving you again and show you how great our hotel is.
Nice..but not cheap
Nice hotel, just refurbished, nice staff, just off the A1 15 mins from Durham but expensive for what it is.
Reasonably priced accommodation
Food was very good, especially in the evening.
Room was disappointing as the washbasin was in the bedroom not in the shower room. However, I suppose it was only place to site it. Very good staff and enjoyable visit.
Response from hotel
Dear P Dixon,
Thank you for taking the time to write a review of our hotel. We are please with your kind comments towards our staff. On the other hand, we sincerely apologize for any inconvenience you may have experienced due to some aspects of our room accommodations. Rest assured that we are continuously working on improving our amenities and services that we may accommodate you better in the future. We do hope that you will allow us to welcome you back and make it up to you.
Pleasant stay, comfortable bed, good service.
Limited menu, but food was tasty & good value for money.
Noise at night
There was piped music in the foyer so you could hear it outside.
We could hear it in our room coming from outside and had to get dressed and go downstairs to ask for it to be turned off at 3am. I don't see the point of having music on in the foyer and especially at night. My husband is vegetarian. It's a pity there were no veggie sausages for breakfast. Other than this the room was v comfortable and the shower was excellent.
Amazing stay, although shame about some of the staff
Room was clean and super comfy, Reception staff were really helpful, food was gorgeous (I can highly recommend both the cooked breakfast and the rump steak).
Sunday evening staff fell over themselves to help but midweek evening restaurant staff were fairly shocking.
I ordered a 'full fat' coke and the waitress uttered 'you're not bothered then' - to add insult to injury, I never even received the drink!. I don't think I'm particularly overweight at 6 feet tall and a size 14 so her comment was not just rude but pretty inaccurate.... When I asked them to remove it from my bill they struggled, trying to insist I take the drink to my room when I no longer wanted it. The experience would probably put me off staying there again.
Great Stay on the whole
A Lovely comfortable hotel.
Breakfast was great - shame about Dinner: Poor menu choice & rather bland food
Gluten free breakfast need to offer
Well overall my experience has been okay, I always carry with me my food as I am gluten intolerant, I was expecting some meal or breakfast that can be gluten free, however there were no much option I am afraid to say, I will say they need to improve with this issue otherwise there is no point to have a breakfast paid when you don't have that option.
Great room, staff were great, breakfast was great, everything is clean and nice
Room was great, staff helpful and friendly.
Hotel is spotlessly clean. Breakfast was lovely, evening meal decent.