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85% would recommend it to a friend
Reasonably priced accommodation
Food was very good, especially in the evening.
Room was disappointing as the washbasin was in the bedroom not in the shower room. However, I suppose it was only place to site it. Very good staff and enjoyable visit.
Response from hotel
Dear P Dixon,
Thank you for taking the time to write a review of our hotel. We are please with your kind comments towards our staff. On the other hand, we sincerely apologize for any inconvenience you may have experienced due to some aspects of our room accommodations. Rest assured that we are continuously working on improving our amenities and services that we may accommodate you better in the future. We do hope that you will allow us to welcome you back and make it up to you.
Pleasant stay, comfortable bed, good service.
Limited menu, but food was tasty & good value for money.
Noise at night
There was piped music in the foyer so you could hear it outside.
We could hear it in our room coming from outside and had to get dressed and go downstairs to ask for it to be turned off at 3am. I don't see the point of having music on in the foyer and especially at night. My husband is vegetarian. It's a pity there were no veggie sausages for breakfast. Other than this the room was v comfortable and the shower was excellent.
Amazing stay, although shame about some of the staff
Room was clean and super comfy, Reception staff were really helpful, food was gorgeous (I can highly recommend both the cooked breakfast and the rump steak).
Sunday evening staff fell over themselves to help but midweek evening restaurant staff were fairly shocking.
I ordered a 'full fat' coke and the waitress uttered 'you're not bothered then' - to add insult to injury, I never even received the drink!. I don't think I'm particularly overweight at 6 feet tall and a size 14 so her comment was not just rude but pretty inaccurate.... When I asked them to remove it from my bill they struggled, trying to insist I take the drink to my room when I no longer wanted it. The experience would probably put me off staying there again.
Great Stay on the whole
A Lovely comfortable hotel.
Breakfast was great - shame about Dinner: Poor menu choice & rather bland food
Gluten free breakfast need to offer
Well overall my experience has been okay, I always carry with me my food as I am gluten intolerant, I was expecting some meal or breakfast that can be gluten free, however there were no much option I am afraid to say, I will say they need to improve with this issue otherwise there is no point to have a breakfast paid when you don't have that option.
Great room, staff were great, breakfast was great, everything is clean and nice
Room was great, staff helpful and friendly.
Hotel is spotlessly clean. Breakfast was lovely, evening meal decent.
Over night stay
Quality room with massive comfortable bed.
Great shower. Allowed an early check in for £15. Spotlessly clean. Cannot fault it.
Came to a wedding and had friends staying in other notes nearby. They all had complaints about their stay at their hotels. My daughter and partner stayed in the room next door and were equally impressed.
Great North Run Stay
Really pleased with the whole experience with this hotel.
The reception staff were friendly and professional, room was a great size, clean and single beds were very comfortable, I managed to get a good night's sleep. Would definitely use this hotel again and recommend to others looking for somewhere convenient to crash for the night.