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63% would recommend it to a friend
Ok stay but think nothing of making charges without informing you
Only realised that breakfast wasn't included when I checked my bank statement.
At no point did the booking tell me it wasn't included, at no point did the staff inform me when I gave them my room number upon being seated, and at no point did reception tell me upon check out when clearing my bill. Not only am I out of pocket but also have no VAT receipt for my accounts. I consider this unauthorised use of my card and will be escalating it if a refund is not given
ruby wedding experience
We decided to stay in the same hotel as we spent our wedding reception.The hotel had changed enormously,and all for the better.We stayed in the coach house.It was pleasant,and quiet,as we like it.The only complaint was that it was very steep ,with a multitude of steps,before we could dine and have a drink,as I am disabled,this was a slight problem.The staff were very pleasant,and it was good value.We would use this hotel,but we would like to stay in the main hotel.
Good Value, but Customer Servivce was Lacking
The receptionist made me feel like I was being a nuisance when I asked for directions to my room.
The room itself was spacious, clean and comfortable. Also good value for the price paid. Restaurant menu was impressive, as was the service in the bar. However, the service in the restaurant was very poor: when my food arrived, it was cold and had to be sent back and staff were more interested in talking to each other than serving customers. At breakfast, I was not offered any coffee or toast and when my coffee did arrive, I was not given any milk. I used the gym, which was a bit shabby, but acceptable, considering the price I paid.
Awful experience we were given courthouse, bottom floor, first room too small, 2 nd room was bigger, I thought I would spoil my teenage daughter at a nice hotel, we could hear every movement from upstairs and even every sound from the couple staying above who was making love from 11.15p.m-12.45 a.m it was an awful experience for us, spoilt my daughters weekend for her final in face of the globe, be careful if your staying on the 2nd floor as people below can here everything
A good place to stay
Nice clean room and the bar and dining areas are very decent and the breakfast was good.
The only negative was the wifi signal in my room was very poor.
Nice hotel clean and excellent service from all the staff.
The food is stunning ( steak ) also the breakfast is super. The staff cannot do enough for you. Will stay here again. Also nice little spa.
SPA HOTEL WITH NO BEAUTICIAN TO DO THE TREATMENT ***
I booked 2 rooms for me my husband, my son and daughter it was my sons birthday, we don't get much time to spend all together so this was rare occasion for us to get away the hotel looked and sounded great, when I tried to book spa treatments for us I was told the beautician had left and they had not replaced her , That was the whole point of booking that hotel, they never offered us apology or discount, alternative all they were interested in was the wedding that was happening on the Saturday.
we were asked by every member of staff are we with the wedding party and when we said no they seamed to lose interest in us. we went to the pool and waited over ten minutes for member of staff to come we looked around and found some towels and robes then the member of staff came over and told us off for taking them as they were for spa days only but we couldn't book spa day as there was no beautician there the staff member didn't seam to care, when my son asked well what can we do instead she said 'not much really' I was so confused. In the pool area there were only a few cushions on beds an chairs (5-6at the most) so how you were supposed to relax, instead of complaining about it I told my family to just got on with it as I don't like making a scene, which caused friction between me and my husband as he wanted to complain, we were told there was entertainment on Saturday night in the bar at 8pm but was told get there early which we did we were still sitting there at 9.30 and there was no sign of the entertainer so feeling like we had gate crashed a wedding and feeling very uncomfortable as wedding party seamed to have priority over everything they had taken over the lounge were the entertainment would be, we left and spent the evening in our room and had a drink and watched TV. me and my husband were staying in the couch house which was at the front of the hotel it was very small and in need of an update. i requested an iron & ironing board at breakfast after 3 times throughout the day of reminding them they finally brought it about 5pm the maid did not come anywhere near our room I even had to request more toilet paper. My son and daughter however had a much better room more modern clean and much bigger than ours they even had all the goody's you get in a hotel ie: shower gel toothpaste and tissues even bedside lamps for you to read at night, I know some of these are small and petty but that's what makes a hotel feel special. I have paid £320 for the 2 night stay and feel I could have stayed in and have previously stayed in a budget hotel for much less and had a much better experience.
Excellent room, very spacious and well appointed.
Good meal with a good selection of beet in the bar.