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Reviews - Holiday Inn Express London - Hammersmith

3Self Classified Hotel Ratings explained
120-124 KING STREET, LONDON, W6 0 QU
Enjoy a convenient location and easy links to central London at the Holiday Inn Express London Hammersmith hotel. The modern Holiday Inn Express Hammersmith is an inviting home-from-home, a short stroll from Hammersmith Tube station for direct links to the attractions of central London to the East and Heathrow Airport to the West

Free WiFi and a free breakfast with hot and continental choices make us a good-value choice just steps from Hammersmith's bustling King Street. Feel free to make use of Holiday Inn Express London-Hammersmith's 24-hour Business Centre , and host events for up to 35 people in our 4 meeting rooms.

It's a 10-minute walk to meetings with Coca Cola, L'Oréal and Disney , a mile to the BSI and 2 miles to major conferences and exhibitions at Earls Court and Olympia . Our handy location means it's just a few minutes' walk to live music and comedy at the HMV Hammersmith Apollo , and a short Tube journey for panoramic views on the London Eye.

Packed full of boutiques, high-street stores and restaurants, the huge Westfield shopping centre is 2 miles away. Our hotel in London's Hammersmith is a convenient choice if you're arriving by car. We're outside the congestion charge zone and offer some parking spaces. Our Guest rooms now feature flat screen TVs and under-16s stay free when sharing their parents room and you can socialise till late in our contemporary Lobby bar.

Wi-Fi is available in all areas of our hotel(charges apply, £5 per 24 hours).
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Overall score Guest rating scores since February 2013 Customer recommendation
Guest Reviews Based on 28 reviews
  • Customer service
  • Cleanliness of accommodation
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  • Family friendly
91% recommended this accommodation to a friend 90% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

I don't usually write reviews but my stay here spurred me into action!
On arrival the parking was nearly full except one cramped space. This is not a large car park and had that space been taken we could have been in a real pickle as we chose the hotel based on the location with parking facilities.
On check in the lady was friendly. I explained we were staying to go to Olympia and she laughed explaining it was 25 to 30 minutes away by cab. Cue a very disgruntled me as I had just travelled 3 hours and chose the hotel as late rooms stated it was one of the nearest and within walking distance. There was a gentleman standing at the counter and she said he could take us by cab for £10 and that another customer had just had the same issue and he was taking them first. I said fine and she willingly booked the cab.
The room itself was clean, bed was good and clean, bathroom clean. It was noisey at night and I didn't sleep well. The corridors were not so clean.
We got our cab to Olympia and sat in mostly traffic. I realised it was a straight route and could have walked in the time it took me to sit in his cab- so we walked back. It took 15 minutes. I felt very misled regarding the cab.
The next morning we went for breakfast. They had run out of beans and cutlery. The drinks machine was not working. It was cramped for eating as it didn't seem to accommodate all the guests. I went to to get a plate and it was dirty- hot but dirty very dirty. I told the lady and she took the plate saying she thinks someone had put it on top. However the next plate was hot and dirty, and the next and it was about 10 plates down before I found a reasonable one and they had all come out of the dishwasher wet and with the remnants of the former customer's food. I felt a bit sick by that point and chose to eat a muffin to go.
I wouldn't stay again. I questioned the integrity of the member of staff hooking up customers with the cab man waiting in reception. The bedrooms are standard. It is noisey as there is a wetherspoons on the ground floor of this hotel. Car park is not great and the breakfast was a disaster.
Simple things like a packet of biscuits in the rooms with the tea facilities would have been nice. Or soap.

ManagementResponse

Dear Tanya H, Thank you for taking the time time to write us a feedback regarding your recent stay. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. However it is regretful that this stay did not live up to standards due to the noise levels and breakfast served. Your comments have been taken on board and referred to the appropriate parties within our organization for necessary improvements. Again, we thank you for your comments and apologize for any shortcomings. Sincerely, Alvin, IHG Care

Reviewed by
Tanya H

From UK
Who stayed in December 2014

Couple

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Hotel for Hammersmith Apollo
We booked this hotel to stay at after a concert at the Hammersmith Apollo. The location was ideal for the venue, just a short walk away with plenty of shops, pubs and various food outlets en route. I requested a quiet room when booking and that's exactly what we got. We had a corner room on the 3rd floor. We were not distributed by noise from other guests at all during our short stay. The rooms are basic but perfectly adequate for a short stay. The rooms were clean and the bed was comfortable which are the main things I look for in a hotel of this standard. The only slight gripe was that the heating is only activated when a key card is in use in the room so it was freezing when we arrived! We left a key card in the room whilst we went out and it did eventually warm up but had to turn the thermostat up high as was a very cold Decemeber evening!

Reviewed by
Keeley R

From UK
Who stayed in December 2014

Couple

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Weekend City Break
Good location. Very clean hotel. Staff very polite and efficient. Breakfast basic but very good quality. Infact no negatives to report !

Reviewed by
B SIMS

From Maidenhead, UK
Who stayed in November 2014

Couple

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Excellent accommodation
Hotel was clean and comfortable, staff were very helpful. Breakfast was hot and plentiful.

Reviewed by
deb k

From Hereford, UK
Who stayed in November 2014

Family with teenage children

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Just so
Clean, tidy, simple & effective. Exactly all I needed.

Reviewed by
Paul D

From Hungerford, UK
Who stayed in November 2014

Travelling alone

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Perfect location
Could not have been better located and with car parking. Hammersmith Apollo 5 minutes walk, loades of restaurants & pubs, plenty to do and see.

Reviewed by
Terence O

From Cardiff, UK
Who stayed in September 2014

Couple

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Cheerful and Helpful
My room was swapped from a twin to a double and all the staff I encountered were very helpful and cheerful.

Reviewed by
Maria B

From UK
Who stayed in August 2014

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2 day city break
Ideally located for the Apollo Arena and bars, rooms clean, breakfast decent quality, the guys working the breakfast area were happy and helpful.

Reviewed by
Robert McCarthy

From Blackwood, UK
Who stayed in August 2014

Couple

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does what its says on the tin
nice hotel,clean,tidy, basic, friendly, good position, quiet, near to the underground .great turkish kebab shop outside the underground station.

ManagementResponse

Dear D Harris, Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon. Sincerely, Janice, IHG Care

Reviewed by
d harris

From Wolverhampton, UK
Who stayed in May 2014

Couple

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  • Family friendly

Great hotel exceptionally quiet even although it was fully booked. Breakfast excellent and buffet always well stocked. Really polite and attentive staff

Reviewed by
David M

From Sunderland, UK
Who stayed in March 2014

Group of men

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