Reviews - Down Hall Country House Hotel


Matching Road Hatfield Heath, Bishop's Stortford, Hertfordshire, CM22 7AS

Price From 305.87 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (49)

78% would recommend it to a friend


Customer service


Food quality

Room quality


  • P Coe

  • November 2015

Great Stay

Lovely location, beautiful hotel and the staff could not have been more helpful or accommodating.

  • s jenkins

  • November 2015

Great room in the end and excellent staff and food

We had booked a twin room through laterooms but when we arrived we were given a double, staff were helpful and finally we were upgraded to a room that had been refurbished and was lovely, clean and huge (bathroom had 2 sinks!).

The restaurant is a must as the food was delicious. However I would avoid the sandwiches at the bar at £10 with the thinnest bread I have ever seen, very overpriced. Fireworks were great, atmosphere was lovely... overall a great stay!!!

  • N Rose

  • October 2015

If your not in a wedding party forget it, if you get room 120 cry

It felt like this hotel place all their efforts on the many wedding events they host.

They seemingly keep their best rooms, service levels and time for weddings. If you're a regular visitor you will most likely get a sub par room in the old servants quarters.

We booked through laterooms and when we arrived a wedding was in full swing. After checking in we were given room 120, a room that would best be suited to a cheap b+b, and not what you except from the pictures and rooms shown in the publicity pictures. Room 120 was a tired, dirty, small, dark and massively insulting room to be given when the hotel is advertised as a plush country estate experience with prices to match. Hairs in the bath, stains on the carpet, dust in most places, dirty windows and crusty grey net curtains that are many years past being the white they should be, this room will make you mad.

Leading up to this room was a very noisy staircase, with a threadbare filthy carpet. Past that was an old cabinet that hasn't been dusted, well, ever from the looks of it. Good luck sleeping between the sounds of the staircase, the thin walls and the creaking floorboards from above. Say goodbye to any thoughts of hanky panky - this room is a mojo killer, but if you do go at it, everyone will surely hear your fun. We decided to leave the room and eat at their restaurant. The food and service were good even if the menu is a little small. Hiding VAT from the menu and adding it on at the end is a little sneaky. So is automatically charging gratuity and then including another gratuity line on your bill if you really feel the need to pay a tip twice.

Several hours after dinner lying down in our pathetic room whilst watching TV from our uncomfortable little bed my partner ran to the toilet and was violently sick. Now this may be an isolated case, but after eating fish from the restaurant she was ill, really really ill for the whole night and the following day. Add being in a room surrounded by noise all night and morning and this was the final straw. She complained to the manager who flatly ignored her claims, even though she was clearly very ill. He didn't seem to give a hoot and was adamant, even arrogant, that it was in no case caused by the hotel restaurant food. The one good thing he did was move us to the accessible room. This room was night and day from the one we had. It was a lovely room and you could see the beautiful grounds from it too. This area of the hotel is where all the wedding guests seem to be accommodated and is very nice. Saying that the corridor did have a slight lingering sewage smell and wasn't especially clean. Later I became ill too, not having eaten much since the restaurant meal. I feel it was the same. Once again my partner told the manager and he just ruled it out and was having none of it. Apart from not checking to see if we were alright, he even expected us to foot the bill. Seeing as [1] we didn't leave the hotel the whole time because of their food, [2] room 120 was terrible [3] our weekend was a right off, he settled that we pay 90 quid.

Upon checkout we couldn't of been happier to leave their grounds. Actually I would have been a little happier if I didn't have to clench my buttocks from defecating in my car and holding back from vomiting out the window.

  • R Rowe

  • July 2015

Lovely hotel but.......

Excellent hotel and fabulous room.

However, the restaurant lightening was extremely harsh and created no atmosphere whatsoever. A candle on each table would not go amiss. We retired to the bar to finish our wine. Restaurant was horrendously over priced. £10 for a glass of red wine and £5 for a small bottle of water brought to the table in a plastic bottle. Already £26 for two courses but we paid £8 supplement for rib eye steak and £4 for a sauce. Brandy was served in a wine glass as we were informed that guests were stealing them.

  • P Fordham

  • July 2015

Nice Place

Very nice rooms,place & good staff but regular rates too high so better to use late rooms or offers.

  • C Freeman

  • June 2015

Weekend Break

We booked a room on the day, after having moved home, for a much needed rest.

We stayed in an executive suite, which was excellent. The food was excellent, although on the Saturday evening the service was a little slow due to various events which were going on in the hotel. The grounds are well kept and extensive. Altogether a very enjoyable stay.

  • julie broux

  • May 2015


This hotel, was amazing in every aspect, we had a wonderful time there...

Our 1 and only complaint, is that the service at the restaurant was very poor, and 1 waitress dress was very very scruffy, to the point her trousers, was falling down, to reveal her midrif bulge... 😞😞😞

  • N Abdallah

  • April 2015

An excellent choice

Booked as a last minute place to stay close to Stansted airport.

Sadly arrived very late and missed the whole day of sunshine :-( however the room was A* and was just as good as I hoped it to be.

The view next morning was superb overlooking green and a pond. I got everything I asked for.

Didn't have a chance to have breakfast or try any of their food but I can imagine it's equally as good.

Highly recommended and we will be back :-)

  • Leandro M

  • March 2015

Down Hall Country House Hotel

Best hotel I have stayed in a long time better then some 5 stars

  • A Cox

  • March 2015

lovely hotel excellent see

We had a lovely comfortable stay - we attended a murder weekend and opted for an extra night which was well worth it as the tranquil and peaceful setting is great if you want to relax.

The hotel is in the middle of nowhere and we had to wait quite a while for a taxi we pre ordered which was a pain but not hotels fault, they kept us updated at all times and chased taxi firm for us without asking. The restaurant grill staff were lovely and breakfast was delicious and plentiful. The room was large and very clean and bathroom perfect for our needs. We were on the ground floor and this was very easy to access all areas quickly and a cream tea at lunchtime with one portion of sandwiches was more than enough for two. All in all a great relaxing atmosphere, lovely accommodation and fantastic customer service - I would highly recommend.