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91% would recommend it to a friend
Staff were very good, couldn't of done enough for us.
It was our first wedding anniversary, I let them know prior to the date and they left us a card and chocolates with happy anniversary on. Decor is very old (not dated) within the room, style is aristocratic which is fine but for £230 a night it just didn't live up to expectations. The entrance is very grand and all communal areas are 5*, just the room which unfortunately was a let down. Quite small, mirrors on walls to make the room seem bigger only go so far. Can't fault the bed great nights sleep.
2 nights stay at the Rubens
Before booking I looked at the reviews and most seem to emphasise how good the staff were having stayed there I can only say the staff exceeded my expectations.
They were friendly, only too willing to help with anything, nothing was too much trouble. The hotel is situated in the centre of London and great for seeing all the sites of interest. The hotel was comfortable and well presented. The room was a good size for the centre of London and had every facility including air con which you cannot always get in London hotels. There was no need to eat out there was a good choice of food available. Would not hesitate to stay there again
This Hotel has to one of the best London Hotels I've stayed in the staff made you feel very special.
well maintained hotel with courteous staff throughout.
Nothing too much for them. Will certainly make a return visit.
The bedroom was extremely small & since I had booked well in advance i ws disappointed.
Close to Victoria station. Room quite small but comfortable. Afternoon tea looked good but a little pricey. Staff excellent.
Over night in May
All of the staff are very attentive whether the doorman, reception or waiters.
The room was comfortable and well equipped. The bathroom was fine.
Staff were friendly and helpful both at reception and the carvery
Excellent customer service, really enjoyed our stay at the Ruben Palace Hotel.
Shame there was no mini bar in our room.
Great stay at the Rubens Hotel staff were excellent great experience helped us have agreat weekend.