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Reviews - Richmond Gate Hotel

4Self Classified Hotel Ratings explained
152-158 Richmond Hill , Richmond upon Thames, TW10 6RP
This elegant four star Hotel is situated next to the 2,800 acre Royal Richmond Park in Richmond. The Hotel offers 68 beautifully appointed luxury furnished en suite bedrooms all with television, free tea and coffee, air conditioning, hair dryer and Free Wiifi throughout the hotel.

The popular Gates on the Park Restaurant provides an intimate atmosphere for guests to relax and unwind in whilst enjoying their meal. For those looking for a more informal atmosphere, meals are available in the Lounge, Bar or via Room Service. 

The Hotel boasts 5 fully air conditioned meeting rooms able to accommodate up to 50 plus delegates and includes the stunning Conservatory, which leads out into a beautiful Victorian walled garden, providing the perfect backdrop for wedding photographs.

Gates Cottage is the ideal 2 bedroom bungalow situated within the grounds for all your long term stays.

Adjoining the Hotel is Cedars Health and Leisure Club, with complimentary usage for all residential guests. A brief walk down into the centre of the Richmond offers guests an opportunity to explore many of Richmond`s galleries, museums, cafes and shops. Close by are world famous Kew Gardens, Hampton Court Palace, Twickenham Rugby Ground and Wimbledon with Central London just a short 15 minute train journey away. M3, M4 and M25 Motorways are also within easy distance. The idyllic Richmond Gate Hotel is Surrey`s best kept secret, perfect for a weekend break away or the ideal location for business.
Picture of Richmond Gate Hotel, Richmond upon Thames at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since October 2012 Customer recommendation
Guest Reviews Based on 83 reviews
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  • Cleanliness of accommodation
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  • Family friendly
85% recommended this accommodation to a friend 88% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Beautiful, shame about the service and food
We booked a room here for an Xmas night stay, as the hotel we were staying in for the rest of our break was full up.
Given it is a four star place and I paid for an executive room I expected good things, particularly compared to the other place we stayed in, which had fewer stars and cost around 2/3 of the price of Richmond Gate. But this was not the case.
Don't get me wrong-the room was beautifully decorated and the reception staff who greeted us on arrival at around midday could not have been more helpful. But unfortunately this was as good as it got.
We didn't make use of the spa facilities but a notice at reception informed guests that the jacuzzo was out of order indefinitely; all the other elements were available apparently. After a day spent with family we returned to the hotel at around 1am. As our room hadn't been ready earlier in the day we needed to pick up keys and bags from reception. The member of staff there seemed less than pleased we had interrupted him.
The next morning we went down to breakfast-admittedly very close to the cut off point for service. Again, it wasn't exactly service with a smile as the waitress checked her watch prior to informing us that although it was after service had finished, we could eat (I've been a waitress myself, working with a michelin starred chef, and not sure I'd have quibbled with us in the circumstances as if we were late it was a matter of no more than a minute at most and we'd paid the best part of £200 for our stay). The restaurant wasn't busy when this happened and as it was a buffet style breakfast with all cooked food pre-prepared for guests to self serve it was hard to understand why she seemed so grumpy. We were not the last people to leave the restaurant after breakfast.
But over and above the levels of service, the food itself really let this place down. The breakfast looked and tasted like it had been out for hours and it was a pretty basic offering in terms of choice-fried or scrambled egg, a few rashers of fatty, grey and pink bacon, some anaemic sausage, steamed-looking beef tomato and some shrivelled whole mushrooms. Oh, and a single hash brown. Not exactly gourmet.
In comparison to our other hotel, where you could have a range of beautiful breakfast options from porridge or a full English to Eggs Benedict freshly cooked to order by the chef - even right at the end of service hours - the food at Richmond Gate was more akin to a disappointing greasy spoon.
I've stayed in many places both on business and as an independent traveller and I guess I wanted to write this review because the contrast between the cheaper hotel (The Alexander Pope in Twickenham) and this one was so marked, despite paying more than a third more to stay in the Richmond Gate.
The location and room decor are beautiful but I'd recommend avoiding breakfast and don't expect a 4 star level of service.

Reviewed by
Sarah N

From UK
Who stayed in December 2012

Couple

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Lovely location
Really lovely location. Only thing that let it down was the smell of cabbage in the lounge which reminded me of an OAP home. Nice room. Bathroom a little dated, but bed comfy. Good hearty breakfast.

Reviewed by
Denise L

From England
Who stayed in December 2012

Travelling alone

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nice hotel

Reviewed by
MARK A

From UK
Who stayed in December 2012

Couple

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£16.50 for a very average cooked breakfast is not good enough. The quality and the offering of the food I am afraid was not really up to standard.
Room was very average but as i got a good deal i could not compalin.

Reviewed by
Andreas underwood

From hale,altrincham, UK
Who stayed in November 2012

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Nearly good.
Nice hotel, but too many unexpected extras on the final bill.

Reviewed by
David M

From Newport, England
Who stayed in November 2012

Travelling alone

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A good experience
Hotel room a bit dated but very friendly and effective service. Excellent food.

Reviewed by
Elvin P

From London, UK
Who stayed in November 2012

Couple

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One Dimensional Experience
Nice clean and comfortable hotel with period fixtures. Friendly staff but room service food was, at best, poor. It was mentioned at check-out so I hope the feedback reaches the general manager

Reviewed by
Phillip Greatorex

From Carlisle, England
Who stayed in November 2012

Travelling alone

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Our stay at Richmond Gate Hotel
Great location overlooking park. Walk to station for underground is a pleasant 15 minutes. Tube is at end of line but only took about 30 minutes into city centre. Room was good size and it was lovely to have a balcony. The gym was very good but the restricted hours for our son in the pool was very disappointing, even when very few adults were using it. Staff were really lovely and attentive. Breakfast room small but pretty. It got a bit congested though. Beds in room were not great- a bit old and springy. Overall a pretty good experience.

Reviewed by
R Armstrong

From Ballymoney, Northern Ireland
Who stayed in October 2012

Family with young children

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Thoroughly enjoyed our stay. Good location with quick train links to centralLondon. Staff were very friendly and accommodating. We had a problem with a radiator and within 5 minutes of it being reported someone was there to sort it.
Excellent breakfasts too!
Have already recommended it to family and friends.

Reviewed by
HELEN K

From Stockton on Tees, England
Who stayed in October 2012

Family with young children

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An enjoyable stay
The hotel is well located between Richmond Park and the town centre. Very pleasant and helpful staff. Nice cosy hotel. You might have to wait for a table at breakfast if you arrive at a busy time. The swimming pool was an attractive extra.

Reviewed by
M West

From England
Who stayed in October 2012

Family with young children

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All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

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