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Reviews - Mercure Dorking White Horse Hotel


High street, Surrey, DORKING, RH4 1BE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (5)

80% would recommend it to a friend


Customer service

Food quality

Room quality


  • Derek J

  • December 2014

Good rooms

Clean quiet and comfortable.

  • Michael Fraser Stansbie

  • September 2014

home from home

On arrival the receptionist was very polite and helpful as you would expect from a hotel chain of this standard...the room was nice and airy but the shower curtain stank,,,,quick chat with the receptionist and it was changed post thats what I call service....

  • Giles W

  • September 2014

Excellent Night

Spent the night with my partner in a room in the garden block at the rear of the hotel.

Everything was as one would expect, with no nasty surprises. It was quiet and relaxing, and there were no problems with the shower in the morning (low water pressure not found here!)

The breakfast was comprehensive and well worth the £10 charge.

  • Irene Kinnaird

  • July 2014

Great location

This hotel was in a great location and full of history and quirkiness however the price did not reflect the lack of amenities or the rather poor breakfast.

  • Linda C

  • July 2014

Great 3* hotel, most of the time

This hotel has history and if you appreciate very old buildings you will love this hotel.

It has a modern annexe, but I was in the older section. The decoration wasn't perfect, but I liked my room and the large en suite. The staff were generally very helpful. What let them down was the food and insufficient breakfast staff on Sunday morning. I'm vegetarian. There was a lack of choice. The linguine was actually spaghetti and was tasteless. An Alfredo with garlic or an Esterhazy sauce would have taken a 30 seconds longer and provided a tasty meal; slicing the button mushrooms and a sprinkling of chopped parsley would have raised the presentation. Good breakfast choice, but the scrambled eggs were dry to start with and so being under heat lamps made them worse. The fried eggs were floating in oil. On the upside, there is a well-stocked bar, a nice barman and comfortable seating to enjoy the 18thC ambience of this old coaching inn.