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91% would recommend it to a friend
Gem of a hotel superbly situated
We have stayed here several times in the past, but now with its new makeover it is even more special
We stayed here with another couple New Years Eve.
Excellent location, helpful friendly staff. Would definitely stay again.
Friendly traditional hotel
We stayed overnight on New Years Eve and found the hotel and staff to be friendly and accommodating.
Restaurant and staff also excellent.
Great location for our stay
We stayed for one night while we visited London for the Nye fireworks display.
The hotel was in a great and convenient location for all the sightseeing that we had planned. The hotel and room itself was very comfortable, the staff were very friendly. Our room was comfortable and had everything that we needed. Considering that we were there for arguably one of the prime nights of the year, we were happy with the price we paid but have stayed in better hotel's for less money. I would recommend and would return myself.
The room I was given at first had not been properly cleaned and had other people's items remaining.
I contacted the Manager and was given a very good room and apologies for "mistake"
However the standard of the hotel is such that this sort of mistake should not be made, it gives a very bad first impression.
A pleasant stay in a delightfully appointed hotel. Super helpful, friendly & happy staff were a joy!
expected a lot more going by previous reviews.
Asked for a quiet room when booking and then confirmed when checking in, was told had been allocated one. Was placed right behind the lift shaft which obviously was very noisy. The top bed sheet was stained and had hairs on it. The bathroom was like a hospital bathroom and was in need of serious up-dating. The room was very hot and the fan only went on full setting so was too noisy to have on with TV. There was no chair in my room. Paid £195. Room was very small. Have stayed in numerous hotels in this area- worst one so far. Raised issues when checking out - receptionist said not to usual standard and at least I had good start to day with breakfast. Not really the point. Old hotel in need of attention trading on a 'quaint' reputation. Lots of staff hanging around downstairs just standing in corridors-very off-putting.
What a find - lovely traditional hotel within easy walk of Oxford Street. Service was excellent.
Best of British in the Heart of London
We have stayed here many times before and keep coming back because the service is exceptional..
The hotel is elegantly appointed and he concierge staff so very familiar with the area and how to get things sorted. Durrants best feature is being is situated right in the heart of London, behind Selfridges (worlds best dept store) in a beautiful Edwardian building. Just loved it!
Quaint old style hotel with class
Good value for money and great rooms.
Hotel just oozing with character.