Reviews - Novotel Birmingham Centre


70 Broad street, BIRMINGHAM, B1 2HT

Price From 441.79 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (72)

82% would recommend it to a friend


Customer service


Food quality

Room quality


  • T Sandford

  • October 2015

No comments

  • Cassandra W

  • August 2015


Location was great.

Room was ok but smaller than other Novotel "family" rooms. Sofa bed wasn't made up as requested so had to wait for that for awhile. Customer service was really poor. We were greeted by a sour faced receptionist checking us in who took us through a lot of back routes because there was no lift from the parking garage. Parking was never disclosed as costing £15 on any of the booking site or hotel website - felt ripped off. Waitstaff were rude and charged for adult portions even though we ordered kids menu. Not helpful at all. Would definitely visit Birmingham again but not the Novotel.

  • D Clark

  • April 2015

over night stay

check in was hassle free, polite and efficient.

Our room was very comfortable, I liked the fact that there were 2 extra pillows. Noise was the only issue, cars driving past late at night, blasting horns and reving engines then maids clattering around early in the am


  • March 2015

Great service

Great value for money.

Fab staff!

  • g cumbley

  • February 2015

Novotel Birmingham Centre

Rooms great, location great, service at reception and bar great.

Only negative was with the time it took for 2 sandwiches to arrive at lunchtime (45 minutes) and the quality of them on arrival, which can only be described as very poor in presentation and quality / quantity.

  • Alan C

  • January 2015

Great Hotel now It's had a facelift.

Great hotel, but parking a bit expensive at £14.00 per night.

  • Jeremy Barnes

  • January 2015

Excellent value for money

This was a great hotel for the money and location, just a little bit tired room decor wise the carpets could definitely do with being changed quite a few stains on the carpet which bought the room down a bit but certainly would not put us off staying again.

A mention on the staff they are a credit to the organisation from reception to the restaurant first class and the breakfast was fantastic also !

  • Peter O

  • January 2015

Beautiful Birmingham

We had a truly wonderful stay at the Novotel - it is so close to all Birmingham's wonderful attractions such as the Concert Hall, Library, Museum and and theatres, as well as such secret gems as the Botanical Gardens.

It was also within easy reach of some superb restaurants. We enjoyed wonderful breakfasts and the accommodation was of a very high standard. Highly recommended.

  • Carl Daughters

  • January 2015

Business Stay

Fantastic Location.

Very Friendly staff

Rooms very nice

  • John D

  • December 2014

Convenient for Broad St

We stayed here as it is close to the NIA (or Barclaycard Arena as they call it this week).

Clean, comfortable hotel with all the amenities you would expect. There's a small car park underneath, but the spaces are quite tight. I'd always recommend people to travel to Birmingham by train. There's plenty of good bars and restaurants nearby, so don't feel obliged to eat in. Bear in mind that Broad Street is the main nightspot in the city, so it can get a bit noisy in the wee small hours. Try and get a room on an upper floor if you can