Reviews - Novotel Birmingham Centre


70 Broad street, BIRMINGHAM, B1 2HT

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (73)

81% would recommend it to a friend


Customer service


Food quality

Room quality


  • K Weston

  • May 2014

Novotel review

We had a very good experience at this hotel it's in an ideal location as we went out for the evening.

Hotel was clean tidy and very modern . I would stay again.

  • r singh

  • April 2014

best two nights very friendly welcoming

Great two nights very welcoming nice and clean.

  • J Hicks

  • March 2014

Lovely Hotel...staff were very friendly and the room was large, modern and very clean.

We stayed there when we went to a concert at the NIC which is close by. Would definitely

Recommend this hotel

  • E Davies

  • March 2014

Birmingham weekend break

Visiting the NIA on the Friday and never having stayed in Birmingham before, we were pleasantly surprised at the location of the hotel to the venue and also it's location to all the entertainment venues that Birmingham has to offer in the city centre.

Ideally located for pubs, eateries including good restaurants, clubs, etc. the ICC, Symphony Hall, The Rep Theatre/Library and Centenary Square was a stone's throw along with Brindley Place canalside redevelopment - fantastic. The hotel interior is quite plush. Car parking quite expensive (can't be guaranteed) but still cheaper/easier than local c.parks. Sainsburys Express 2 doors down - great for munchies!

  • Corrina B

  • March 2014

Happy to stay again

Very comfortable room and extremely friendly service from all staff encountered.

I would stay here again without hesitation.

  • B Greene

  • March 2014

Excellent customer service, would definitely book again.

Booked hotel for Saturday night, although it was busy, the Receptionist was very kind and gave me a room on the quiet side of the hotel.

Customer service was excellent and they even let us stay for an extra hour after check out time, nothing was too much for them. 5 Stars, would definitely book again :)

  • Helen W

  • March 2014

Well located, clean, smart modern lovely hotel.

We were stopping in Birmingham for leisure and bit of business due to a fun conference!!.

The hotel staff were friendly and welcoming and completed the checking in and checking out with confidence, friendliness and professionally. Explained about the hotels times for breakfast if we wanted it and explained about the facilities and services available at the hotel we could access if we so wished. The room and bathroom was clean and tidy and smelt clean and fresh. Couldn't ask for a better stay to make our weekend run smoothly. Thank you!.

  • D Humphries

  • March 2014

An okay stay.

Stay was completely adequate.

Room was very basic, but the biggest disappointment for me was the extremely hard and uncomfortable bed. Novotel Birmingham does have a great bar, and really friendly staff. Probably wouldn't stay again due to bed, but can't fault service.

  • Rosie p

  • February 2014

Very nice room and friendly staff.

  • M Noel

  • February 2014

a city gem

We were greeted by happy helpful receptionists, and given a quiet 6th floor room as it was a Saturday and the city streets can get noisy on Sats.

The room was spacious we particularly enjoyed a sofa in the room no sitting on a bed to watch telly. Breakfast was a feast. Highly recommend this hotel so well placed for all Birmingham has to offer.