Reviews - New England Hotel London


20 St. Georges Drive, London, SW1V 4BN

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

All reviews (6)

17% would recommend it to a friend


Customer service

Food quality

Room quality


  • Katy P

  • May 2015

Would not recommend

Building very tired looking and not very clean.

Was probably a lovely hotel when it was last renovated/decorated. Carpets, curtains and decoration very tired, dusty and stained. Room sparse - no kettle, no hairdryer. Only one bedside table and all furniture had seen better days. Black marks around tiles in bathroom and shower leaked on to bathroom floor. Bed very uncomfortable and lumpy - one major positive was the bed linen and towels were immaculate. Breakfast limited but ok for coffee & toast. All staff I spoke with were polite.

  • Deborah S

  • February 2015

Pleasant reception staff, good location

The hotel is situated in a great location but it is quite tatty.

The beds were comfy and clean but the net curtains were actually grey and disintegrating. The bathroom needed a deep clean with black grouting and a rusty radiator The room was quite small too, but it was a budget hotel so we were just grateful it was warm, dry and had plenty of hot water (shower was less than powerful) It could be great with a bit of a spruce-up though.

  • stephen r

  • December 2014


Do they know how to use a vacuum cleaner on the thread bear carpets, and the wood work needed replacing in the bathroom because of wood rot which looked disgusting, and cracked tiles on the floor.

Not to mention the sellotape holding up the wallpaper in the breakfast area, and the bed was to big for the bedroom because when you opened the door to the bathroom it pushed the bed away.

  • Paul W

  • September 2014

Left covered in bites

On the face of it not too bad a hotel, "looked" clean if quite run down but, there was an infestation of some sort, don't know what it was ...

the end result was a dozen or more insect bites all over my body that were not there when I arrived.

  • G Hills

  • May 2014

Great location for Victoria Station - but very small and cramped rooms

Got a good deal for the 2 nights.

Great location - 10 mins from Victoria station but hotel really could do with a re-vamp - very tired, old and grubby. Very pleasant man on reception gave us the do's and don'ts and in particular this was a no smoking hotel - but when he allocated us a room on the 3rd floor - it stank of smoke. Being non smokers we said we were not staying in that room. He then located us to a room just off the reception area - it had a stale smell but we opened the large windows that faced the street in front. The room was so cramped and dated and the en-suite so tiny. Curtains were awful but thank goodness the bed and bedding was nice and clean. Breakfast was OK (just white bread on offer to toast), the cereals were limited and the danish's in the bread basket were stale. I don't think I would stay there again.

  • M Thomas

  • March 2014

Noisy room

Had to buy some ear plugs - really noisy room .

Otherwise clean and tidy .breakfast served at the ridiculous time I 8pm so paid for it but didn't get it as like most people ha to go to work :-(