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62% would recommend it to a friend
All OK, except that Wi-Fi in room was not available (OK in public areas)
An imposing, well maintained hotel with very friendly staff
Congratulations to your staff.
A very welcome and friendly greeting on our arrival,cheery cleaning staff and smart,efficient staff at the breakfast /dining room. A large, spacious room with good views from our executive room. Good to have complimentary Buxton water but no biscuits!!. We will definitely stay here again.
Wouldn't stay again
This hotel is very old and dated.
The bathroom is disgusting, their was mold around the taps and hair in the bath, and no shower gel or bubble bath provided, just a bar of soap to wash your hands.. The room was freezing heating wasn't working properly, and was noisy from the old windows rattling all night, and the chimes of a clock on the outside of the building every hour.. Their was bowls and buckets in the corridors where the ceiling was leaking, and at 11-20pm when me and my partner were in bed going to sleep a couple walked into our room with their suitcases. The hotel had doubled booked our room. I was curious, I had no clothes on and was in bed. I complained to the hotel 3xs twice when their, and once since leaving the hotel. And they have still not responded to me. Extremely bad customer service to not even contact a unhappy customer. Would never return and I want a refund.
a lovely grand old hotel central for Buxton
only stayed one night but a very impressive establishment.
the swimming pool also good. I didn't realise until after booking that there was a car park charge but it was not exorbitant.
Comfy hotel, staff friendly and very helpful.
nice weekend stay
Went to hotel for a wedding.
Shared a twin room with a friend. Bed was very comfy and bathroom was large and clean. Thoroughly enjoyed my stay!
The Good Old Days.
A beautifully grand building, yet very warm, friendly and cosy.
Very grand exterior and public areas, rooms a little dated
We enjoyed our stay at the Palace.
We were given a card to access the room but there was no card machine on the door and we had to return to reception to get this replaced with a key. Payment of £4.50 per day while not excessive was a cost which was not really essential as the town had sufficient parking. Breakfast was good, self service, but service itself was rather lacking, we were not taken to a table or informed that it was self service. I went to a table and sat down expecting a waiter to ask if we wanted tea or coffee. While a waiter cleared both tables either side of me he did not ask for our order or inform me the coffee and tea were in fact on the service area in thermostatic jugs.
Lovely location - awful customer service & hidden fees
I booked the Palace Hotel for a night away.
On arrival customer service was non existent and the room was not as expected. When I reported to the desk that we had to mend the bedside lamp in our room as it was not in one piece and that we had had to deal with excrement that had not been flushed away in our 'cleaned' room, we were met with the response, " have you sorted it or do we need to do something?" Not even an apology.
On leaving the hotel next day, we were then informed we need to pay £4.50 to get out of there car park. At no point were we informed of this. It felt like being held to ransom.
Overall the hotel is in a lovely location and is a lovely building. We did make use of the spa/gym facilities, and these were as expected for a hotel spa, and was very clean and relaxing. A shame as this should have been a relaxing break, that was spoilt