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75% would recommend it to a friend
Although the room was classed as a single I was still amazed and disappointed at how small it was.
Itwas aalso disappointing that there was no iron.
st albans visiteception in the new room.
Had to move room due to window not fitting and light above basin not working and then a problem with the TV in the new room.
Reception staff very understanding but older rooms are in need of renovation and double glazed units instead of secondary glazing. Wifi not working in rooms on visit and an extra charge which is frustrating. Breakfast staff looking at paper, drinking coffee or taking food from buffet to eat - not impressive or customer focused and management need to monitor this generally.
it was a clean and the staff very friendly we had a breakfast before we left and it was brilliant
brilliand would use again
Enjoyed the small swimming pool. Would have preferred a room with a window that would open - as the air-conditioning was loud. We needed more information about St. Albans, but this was not available.
Excellent value excellent staff
The stafff at the hotel are very warm and friendly with nothing being too much trouble.
I have made the hotel my base whilst working nearby.
3 day visit
customer service in the dining room and bar was very good.
breakfast was very good; dinner menu offered a good variety of dishes and well prepared and presented. the room was adequate for a single room but the décor was rather tired.
I had a pleasant stay the staff were very friendly and helpful .The breakfast was great help yourself the evening menu was good and reasonably priced overall ideal location .
Bad check in staff
We had to wait 2 hours after a long day to check in to the hotel because of bad hotel policey and unhelpful check in staff.
I can easily recommend this hotel, very well appointed to accomodate individuals and families
This hotel provided all that I would ask for.
Very comfortable room and the breakfast was excellent
I needed to go to London to see my son in a show.
The hotel was an ideal base and because of how reasonably priced it is, I was able to take other family members. I found it to be excellent value for money and was impressed by the standard of my room and the fact that breakfast was included.