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Reviews - MERCURE BRISTOL NORTH THE GRANGE HOTEL

4AA Assessed Hotel Ratings explained
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP
Escape the urban bustle and relax in splendid surroundings at the Mercure Bristol North The Grange Hotel.
Ideally located amongst 18 acres of landscaped gardens, Mercure Bristol North The Grange is a stunning 19th-century Bath stone manor house, set in a peaceful pocket of North Bristol country side.
The country house accommodation is ideal for both business and leisure guests as although set amongst picturesque surroundings. Enjoy some refreshments on the conservatory bar terrace shaded by our very own 200-year-old cedar tree or if it’s tea time enjoy some fine dining with some grand country views in the Acorn Restaurant.
Free WiFi available throughout the hotel.
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Overall score Guest rating scores since January 2013 Customer recommendation
Guest Reviews Based on 32 reviews
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60% recommended this accommodation to a friend 63% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

one night stay
Great place to stay but we were there whilst a wedding party was on and the music went on to late for a sunday giving us a stressful night

Reviewed by
B Woodward

From Stroud, England
Who stayed in October 2014

Couple

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Lovely stay
Stayed for 1 night, first we couldn't find the hotel but rang up and the gentleman on the other end was very helpful. Once we arrived you follow up a country lane to the car park, excellent surrounding's well kept lawn especially when there is a helicopter parked out on the front lawn!! Walked into the reception area, check in was simple and fairly quick, when we were walking to the room we had to go up some stairs which wasn't an issue however the banister looked like it had been taken out of a hospital so every time we walked to our room felt like we were going into a ward, its not a big issue just thought as it is a nicer 4star hotel everything should be in keeping etc. When we got to our room 309 which was a privilege room, first impressions were WOW, lovely quality of carpet, bed, bedding and furniture. Nespresso machine, although it took me a little but to figure out it was great to have a little gadget like that, robes and slippers - i wasn't really bothered about the robes but i wore it anyway and was so relaxing and comfortable .. Slippers were useless, to small for me and to big for my partner. Tv wasn't great just frustrating as you cant see what your watching, nice selection of tea, full fat milk and a little dunker biscuit. With the bathroom, you can see everything else has been updated but the bathroom hadn't yet, lovely and clean with brilliant toiletries, but the toilet didn't have great pressure, taps had lime scale and the towel rail needed a good buff. Shower was lovely and hot when you stepped in. Never had should a good night sleep, bed was lovely, room literally sound proof as they had two weddings on so i was a little worried about noise level but it was fine. For the morning woke up went for breakfast which was a little tricky to find, when we arrived to be seated we were greeted by a lovely team, obviously the head waitress explained the procedure and then left us to it. I'm not a big eater in the morning but had yogurt drink, juice and bacon and eggs etc which was great. The only downside was when the wedding party came in you could clearly see the team getting flustered. I over heard and saw that a couple had been missed with tea and coffee, so the head waitress walked over and said "Have you been served tea and coffee" the couple replied no and then she proceeded to not have a go but say "Why not?". As I'm a restaurant manager in a hotel i felt like the staff needed a little more training as, its not the customers fault, don't male a big issue about it. All in all great hotel, some little bits need to be updated but fantastic hotel

Reviewed by
J Ashby-Wright

From Liskeard, UK
Who stayed in October 2014

Couple

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A little shabby but fine,though when there's a wedding on, the wedding dominates the hotel and car parking availability

Reviewed by
Nicola C

From London, UK
Who stayed in October 2014

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Perfect
One of the most stunning and charming hotels I have stayed at. Romantic setting, with a beautiful and comfortable room. A night I won't forget.

Reviewed by
Karen S

From UK
Who stayed in August 2014

Couple

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Bed was amazing - great night's sleep. Bathroom needed updating though, but shower was good and it was all clean.

Reviewed by
Hilary S

From UK
Who stayed in June 2014

Couple

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Good relaxing stay
Good clean room. Friendly helpful staff all round. We had a relaxing stay and hotel was usual Mercure high standard. Beautiful grounds - loved the cedar tree. Delicious breakfast. Didn't get to have a dinner at the hotel as we were visiting family. Excellent hotel overall. Thanks for a good stay.

Reviewed by
Margaret M

From UK
Who stayed in June 2014

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Good experience

Reviewed by
S Ansari

From Glasgow, UK
Who stayed in March 2014

Travelling alone

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Excellent
Beautiful room and great customer service

Reviewed by
Andrea G

From Newton Abbot, UK
Who stayed in March 2014

Travelling alone

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Nice big room

Reviewed by
S Stevens

From , UK
Who stayed in March 2014

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Comfortable but very expensive restaurant/bar
I got a cheap ish room through LateRooms but this didn't include breakfast or dinner which ended up costing me an extra £35 for me alone. Pizza and glass of wine £21 which I thought was excessive. The bath panel was leaning on the bath separately and you could see the years of dirt underneath. Staff were helpful and friendly though.

Reviewed by
Rachel Stiles

From Braintree, UK
Who stayed in February 2014

Travelling alone

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