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81% would recommend it to a friend
Room and hotel very cold.
Not enough towels in bathroom
Not Really Up To It
The 2 for the food is because of the very limited menu and very ordinary breakfast. 2. Personnel was very polite. But when I asked for a sheet instead of the very heavy duvet, another duvet cover, NOT a sheet, was plonked on the bed and I was expected to change it myself. Not exactly great service. 3. The TV had 6 channels, none of which worked very well. 4. No air conditioning. The room was excessively hot and one daren't open the window since one of the catches was broken off.
Really nice, but so difficult to find the hotel.
Lovely hotel shame about staff
Stayed the night here for a friends wedding.
Room was spacious yet cosy and a clean standard. On arrival I had my young daughter and several bags no one offered to help the lady on the desk was unhelpful and didn't even show us where are room was or give a clear explanation and it wasn't labled out very clear meaning I had to struggle back to reception with her and all my baggage. Apart from this small point a lovely hotel with plenty of parking and lovely views
I did not expect to sleep in an 8 foot bed
This was incredible for the price, first class facilities and cleanliness.
Stay at the Mercure Grange Hotel
So disappointed by the lack of customer service at this hotel.
It would also be nice if the waiting staff could actually speak English!. What was suppose to be a 4 star hotel - it is not 3 at a push. When asked if we could dine that night in the restaurant, we were told that the Chef couldn't cope with 2 more meals, as they had a private buffet function in the hall. Surely residents needs come before outside parties??. To top it all the residents bar closed at 10.45pm on a Saturday night. The bar man even turned off the lights when we were still drinking our last drink.
one night stay
Great place to stay but we were there whilst a wedding party was on and the music went on to late for a sunday giving us a stressful night
Stayed for 1 night, first we couldn't find the hotel but rang up and the gentleman on the other end was very helpful.
Once we arrived you follow up a country lane to the car park, excellent surrounding's well kept lawn especially when there is a helicopter parked out on the front lawn!. Walked into the reception area, check in was simple and fairly quick, when we were walking to the room we had to go up some stairs which wasn't an issue however the banister looked like it had been taken out of a hospital so every time we walked to our room felt like we were going into a ward, its not a big issue just thought as it is a nicer 4star hotel everything should be in keeping etc. When we got to our room 309 which was a privilege room, first impressions were WOW, lovely quality of carpet, bed, bedding and furniture. Nespresso machine, although it took me a little but to figure out it was great to have a little gadget like that, robes and slippers - i wasn't really bothered about the robes but i wore it anyway and was so relaxing and comfortable .. Slippers were useless, to small for me and to big for my partner. Tv wasn't great just frustrating as you cant see what your watching, nice selection of tea, full fat milk and a little dunker biscuit. With the bathroom, you can see everything else has been updated but the bathroom hadn't yet, lovely and clean with brilliant toiletries, but the toilet didn't have great pressure, taps had lime scale and the towel rail needed a good buff. Shower was lovely and hot when you stepped in. Never had should a good night sleep, bed was lovely, room literally sound proof as they had two weddings on so i was a little worried about noise level but it was fine. For the morning woke up went for breakfast which was a little tricky to find, when we arrived to be seated we were greeted by a lovely team, obviously the head waitress explained the procedure and then left us to it. I'm not a big eater in the morning but had yogurt drink, juice and bacon and eggs etc which was great. The only downside was when the wedding party came in you could clearly see the team getting flustered. I over heard and saw that a couple had been missed with tea and coffee, so the head waitress walked over and said "Have you been served tea and coffee" the couple replied no and then she proceeded to not have a go but say "Why not?". As I'm a restaurant manager in a hotel i felt like the staff needed a little more training as, its not the customers fault, don't male a big issue about it. All in all great hotel, some little bits need to be updated but fantastic hotel
A little shabby but fine,though when there's a wedding on, the wedding dominates the hotel and car parking availability
One of the most stunning and charming hotels I have stayed at.
Romantic setting, with a beautiful and comfortable room. A night I won't forget.