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Reviews - Imperial Hotel Blackpool - The Hotel Collection

4AA Assessed Hotel Ratings explained
Promenade , Blackpool, FY1 2HB
Welcome to The Imperial Hotel, an outstanding hotel in Blackpool, the UK's capital of fun. A popular retreat within the town, The Imperial Hotel is situated on North Promenade with spectacular views over glorious beaches and the sea, and only minutes from all the local attractions.

All 180 en-suite bedrooms, including 9 suites, are tastefully furnished and include all modern conveniences to make your stay as comfortable as possible. Energise your stay with a visit to our Bodysense health and leisure club which includes indoor heated swimming pool, sauna, steam room, solarium, spa bath and gym. The Imperial Hotel prides itself on attention to all customer needs and a quality of service which is second to none.
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Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 84 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
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  • Family friendly
69% recommended this accommodation to a friend 73% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

practical stay
As a last minute booking we were happy with the price and though there were building works going on on the outside our room was satisfactory and had a few extras in the room like big tv, tea with biscuits, hairdryer and quite spacious. Would stay again but do avoid the spa facilities. Had 1 broken jacuzzi, 1 broken sauna, 1 broken steam room and a pool which lacked atmosphere. Fortunately the staff allowed us to use the 1 working sauna which was in the ladies changing room despite one of us being a male.

Reviewed by
Kyle S

From Birmingham, UK
Who stayed in November 2014

Couple

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Food needed to be hotter as did the room, which needed new windows to keep out drafts.
The hotel needs a total refurbishment

Reviewed by
E Norris

From UK
Who stayed in November 2014

Couple

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Hotel staff seamed under staffed,waited a while to checked room was damp and ceiling wet,not happy.
Would not stay there again,room damp and ceiling wet,told staff on reception the room wasn't fit to let but got no response.

Reviewed by
J Abrose

From Manchester, UK
Who stayed in November 2014

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Very nice
People at reception were very cooperative
I would specially mention one guy at spa named Damon
was really a superb guy and helpful

Reviewed by
Vishal Khanna

From Stanmore, UK
Who stayed in November 2014

Couple

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Very eventful
Everything about the hotel was excellent the staff were very friendly and helpful.

Reviewed by
S Bowman

From Liverpool, UK
Who stayed in November 2014

Couple

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Do not book in to imperial backpool
Room had oil running down room door room damp and dirty windows so dirty you can not see though them bathroom filthy dirt and dust on all surfaces had to queue 20 minutes to seat down for breakfast went to queue for breakfast which was dry and congealed half the breakfast was missing when we got back to the table it had been given to someone else dident sleep because of the rubbish banging in the car park suspect electrical pat testing in room

Reviewed by
Andrew Hutt

From Waltham Cross, UK
Who stayed in October 2014

Couple

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Really excellent hotel, really nice staff from the checkin to the chambermaid
Will book again and would recommend

Reviewed by
W Coulton

From UK
Who stayed in October 2014

Couple

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.
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Reviewed by
Jane W

From UK
Who stayed in October 2014

Couple

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Charming Hotel with lots of history
Well maintained hotel with lots of history. well worth a visit

Reviewed by
K Grinter

From Swansea, UK
Who stayed in October 2014

Mixed group

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Blackpool
The Hotel is a little dated but it was perfectly acceptable for my needs.
I did feel a little young there but that hardly the hotels fault and I did not hear any late night partying.

Reviewed by
Peter T

From Epsom, UK
Who stayed in September 2014

Travelling alone

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