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84% would recommend it to a friend
Absol Very good value for money reception guys were so helpful, room although not sea view was lovely Evening meal was lovely , staff very attentive.
All staff friendly,only minor fault was breakfast the quality is very good,but they seem to struggle with keeping buffet breakfast hot,
Will definitely return thanks to all. T they
lovely sea front hotel
our room was very clean and comfortable, just a bit on the small side, the decor was really nice and the bed very comfy, we found the staff very helpfull and enjoyed a drink in one of the intimate lounges, the hotel is in a great place overlooking the sea and fairly central for the town.
We would definitely stay there again.
Let down by housekeeping and plumbing
Our first room 2211 did not have a TV remote and the phone was not working.
The staff immediately attended to the situation and offered us the room next door 2210. The room was fine apart from a stained bedspread and the bedside light not working. BUT the bathroom had ingrained dirt (black) on the tile grouting in the shower area. The shower curtain was dirty and looked like it had not been washed for weeks. Next day I risked a bath but only tepid water emerged from the tap. I tried the shower and the water was far too hot. Fill the bath with water from the shower, I hear you say. The problem here was that I did not want to bathe in any water that had touched the shower curtain and not using the curtain would have caused a flood. My husband just used the sink for a wash. Clearly housekeeping, plumbing and attention to detail was a big problem in the rooms we used. Having said this, the manager checked the latter room, agreed with our thoughts on its condition and gave us a voucher for a room with a sea view for another night. She was not aware of the temperature of the water problem, but we told the staff as we booked out and it was agreed that we would not be charged for our breakfast. To summarise face to face staff excellent, housekeeping abysmal. We may take up the voucher offer, but I am unsure if we would pay to stay again.
Brilliant staff, excellent hotel !!
Had a memorable short stay.......customer service was exceptional......lady on reception even rang to ask if everything was all right after I got to room, I never had that before.
I was not able to eat there so can't review the food.....bit of a shame that breakfast wasn't included and would have been happy to pay a bit more to get that. The room was of a very high quality and cleanliness, and fully justified the hotel's 4 star rating, I recommend this hotel provided the price is reasonable which it was for me, so very good value. Plenty of car parking space , good location overlooking the sea and walking distance from the town centre. Can't wait to go again!!
Fantastic hotel in a beautiful location with great views.
Service was very personal and friendly. Hotel food was very, very good and thoroughly recommended. Booked for a short business trip but will make this Hotel my default accommodation for all of my future trips down to this part of the country..
Great Hotel wonderful location
This was an excellent hotel.
Good parking easy to get to. Largest room I have ever stayed in. Awesome food and staff great. Would recommend. Even Mark & Spencers hold there staff party there while i stayed says a lot!!
very good, but noisey people in the middle of the night
romantic weekend in b.mouth
although i would nt rate the accom.
4*,i would however say that the room was clean and tastefully furnished and exceptional value for the price we paid.the staff were polite,helpful and courteous.really comfortable bed and lovely powerful shower and linen and towels changed after !st night,2 slight issues bed cover was stained and housekeeper knocked on door 1hr b4 departure which was nt necessary
We decided at the last moment to go away for New Year's Eve.
We stayed at the Menzies East Cliff Court Hotelwhich was absolutely perfect for us. We were visiting the UK from South Africa and if we ever go back to Bournemouth we will definitely try to stay at this hotel again. It is situated right on the beach front and accommodation was just perfect.