Reviews - Hallmark Hotel Bournemouth East Cliff (formerly Menzies)


East Overcliff Drive, Bournemouth, BH1 3AN

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (64)

83% would recommend it to a friend


Customer service


Food quality

Room quality


  • John C

  • May 2014

Great for a cheap getaway

The staff were friendly, the room was great and the view from a sea facing room was awesome.The spa facilities are in a different hotel but this was ok because it was only a short walk across the car park.

the only issue with the hotel was the heat. The heating was on full whack and we couldn't turn it down

  • J Ahern

  • May 2014

I think the hotel alone was beautiful, when they say "sea view" they truly mean it.

The room was done up to a very high standard and the bed was rather comfy to sleep on. Everything was perfect and the staff were so friendly and helpful. They only downside is the walls around the windows just need a lick of paint, and the bathroom's lower shower (used to wash hair while in bath) needs fixing. I also would say to try and make the rooms sound proof, only because I think we were quite noisy with music and I'd hate to think I have ruined someones stay. - Very minor things!. But myself and my partner couldn't hear anyone else. Other than that everything was perfect!!. I so recommend

  • P Read

  • May 2014

I do like to be beside the seaside...

East Cliff Court is a slightly old-fashioned hotel, but pleasant and clean.

Both the room and ensuite were an excellent size, the bed was comfortable and the view great. Downstairs there was an attractive terrace overlooking garden and a small pool, unfortunately still closed for the winter although the temperature was in the high 70s. Breakfast was excellent.

  • Paul U

  • April 2014

Great Hotel

Thoroughly enjoyable stay.

The reception was professional but friendly, the hotel was clean throughout, the room was clean comfortable and furnished to a good standard - no complaints at all.

  • K Chana

  • April 2014

Very pleasant and friendly staff and house cleaners

  • steve pozzoli

  • April 2014

great stay

Every body was great and friendy very polite and we had a very relaxing time thank you to everbody at menzies hotel

  • Elizabeth M

  • March 2014

The rooms were supposed to have been refurbished, but the french doors in our room were old, not double glazed, and they did not fit, making the room very cold as the wind came in.

I had to pack the gaps with toilet paper to reduce the draught and make the room warmer. This is unacceptable for four star accommodation. The service in the restaurant was variable. It was not attentive-we had to ask more than once for coffee, and the waitress did not bring milk.The cooked breakfast was very tasty and well-cooked, but qas often cold, as was the coffee.

The bathroom fittings were loosely attached to the wall-toilet roll holder almost falling off. However, we did enjoy our stay-the hotel was well-positioned and generally comfortable and well-maintained. The staff were welcoming and friendly, the bed comfortable. They paid for our two glasses of wine when I complained about the cold.

  • Les Conway

  • March 2014

Very pleasant

  • D Keightley

  • March 2014

A great experience

From the warm welcome to the delicious breakfast, everything about our stay was great.

Convenient location, large room with views over the bay, excellent staff and great value for money. Love to go back when it's warm enough to use the pool.

  • Erol A

  • March 2014

Lovely refurbished hotel, good location.

Like most seaside hotels, not many look great from the outside.

However, once inside one is greeted by a charming, clean, sympathetically upgraded hotel that was a pleasant welcome. The sea view is lovely, hotel has good facilities and good attentive staff. I would recommend this hotel to friends and family.