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81% would recommend it to a friend
Very good value for money.
Kids meals are advertised as free but we had to pay service charge on their food good pool Check out is 12 pm which gives you plenty of time.
Budget Hotel - you get what you pay for !
We booked 2 rooms, with breakfast, at a cheapish price - a double for us and a twin bed for our teenagers and requested they be close together.
We phoned the hotel line to make sure they had this request and were told no problem we would be allocated rooms together on arrival. When we arrived their system said we had booked 2 twin rooms without breakfast. and they weren't together. The receptionist was very helpful and found us 2 rooms close by - both twin which was OK and gave us coupons for breakfast . She was also helpful about wifi, we signed up to their loyalty club free of charge to be able to access the wifi free and were told we can now go into any Hoilday Inn to use their wifi and have a free tea or coffee which is good to know.
Our room was obviously one suitable for wheelchair usage - very spacious, particularly the bathroom which seemed too big and bland - it seemed more like a hospital bathroom to us than a hotel one. Several emergency cord pulls around, low sink, rails by the bath etc..We preferred the one our teenagers had in the standard room. Bearing in mind this was a bathroom for disabled guests there were a couple of odd fixtures in the bathroom; a small bin on the wall half way up but no catch or handle to open it so we had to prise it open, the toilet flush behind the seat so you had to pull the seat forward to flush the loo, no toilet brush, a mixer tap on the sink with a very small range of water temperature so we couldn't get properly cold water to drink, shower in a low position so not great for us standing and only a vent window that someone in a wheelchair couldn't possible use. It was OK for us for one night but I wouldn't have been pleased if I had mobility or dexterity problem or was staying for more than one night. One of the towels also had a dubious stain when we opened it up . The pool, sauna and steam room all seemed a bit grubby but the gym was good. We had a poor nights sleep as lots of talking and door slamming till late, then chattering children and door slamming early in the morning. Breakfast was great though - lots of choice, excellent service, no wait and great food, well presented. We wouldn't go there again but it was OK for what we paid.
Sofa bed matteress uncomfortable as to thin
We stayed at the hotel for 2 nights, the room was a good size for a family of 4.
It was slightly tired and in need of an update...but was very clean!.
The staff were ALL really friendly and helpful!. Would definitely stay again.
We had a great night sleep great stay
Easy to find
Poor run down rooms
Very good and staff ver helpful.
Although we only paid £45, I would have expected better
We arrived at the hotel after check in time at approx 2:15pm.
We were told on arrival that our room would not be ready for another half an hour as the linen hadn't been delivered. This was not an option for us. We were travelling with a young baby and were due to attend a wedding in Wolverhampton at 4pm. Eventually, after some time we were offered an alternative room as I had brought my own travel cot with me. This room was on the first floor with no lift access. This was not easy with 2 suit cases, a travel cot, wedding outfits and a small child. I asked if there was a porter available to help, as I could see a luggage trolley. I was told I would have to go to my car and bring everything in and then wait for the porter to be available. We quickly ordered some room service to the room before going out to the wedding. The food was below average in standard, greasy and poorly presented. I was very disappointed with our stay overall. I was surprised that there was no free wifi for paying guests.
When We Arrived The Hotel Staff Were Very Friendly.
When We Checked In The Receptionist Gave Our Little Girl An Activity Pack Which I Thought Was A Brilliant Idea. The Hotel Was Very Clean & Tidy. The Food Was Really Lovely & The Breakfast Was Nice. We Would Definately Be Going Back To Stay Again!
Comfortable twin bedded disabled room but bath difficult to access
A walk in shower would have been more easy to access