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79% would recommend it to a friend
Poor customer service
I had a pretty bad experience.
Very unfriendly customer service staff who barely smiled. I had visitors at the time of checking in and somehow, instead of checking how many people were staying, the night manager assumed everyone was staying and billed me( fought that anyway but I didn't need the stress) If you're unsure of something all you do takes is ask.
The wifi was the poorest I've ever seen yet I got billed for it, regardless. The front desk attendants thought it was funny to bill someone for something they didn't even get to use. Will never go back there again and will never recommend this hotel.
Holiday Inn London - Bexley
Was a suitable place for our short stay although my only negative was the heat of the room.
Even after turning it down and off the heat was too much. The AC didn't work and if you opened the window you'd just be listening to the busy road it was next to. Although, with the windows closed you couldn't hear a thing which was surprising!
A relaxing stay
I stayed here with my partner, as I had a hospital appointment in London the next morning.
The accommodation was very comfortable and we were sad that we had to leave so early in the morning. The only problem that we encountered was that the restaurant was noisy, but the staff apologised for this. We would definitely stay here again.
Ideal overnight stop
Paid for Romance Package which was excellent and definitely value for money.
was walls are not well insulated so we heard all the private relations very clearly in the next room and other noise from next room particularly when entering their room late at night. Room not overly large. Bathroom small and only shower is over the bath, not good if have trouble getting in and out of a bath. Only 1 very small lift in hotel. Plenty of hanging space.
Comfortable for a night or two.
The reason the room got a lower score is because the pillows were really hard and the kettle wasn't working properly.
In addition there was no sky on the tv and you had to pay to watch any movies and for the cost of the room I'd expect that this would have been included in the cost of the room.
Room was very clean and offered great value.
Would have thought higher than a 3 star. Staff very helpful - would definitely stay here again.
Christmas Break to visit family
Due to a personal accident at home I only stayed for 1 night.
The duty receptionist at the hotel was very efficient when I telephoned to advise that I would not be checking in until the next day. The hotel is well appointed for the main A2 and easy to locate. It was good to revisited 'The Black Prince' - a venue I have been to many times in my younger days.
Decent enough stay
We got four rooms at a decent rate so I cannot be too harsh.
The only complaint was that their electronic rooms key system was down all day and night so we had to be individually shown to our rooms, along with myriad other guests. This meant very slow service on the front desk and bar later on at night. Many other guests were getting understandably annoyed. Listen - you can't account for technology going down but at the very least the management should have got extra staff on. Other than that, place was clean and comfy. Breakfast ridiculously overpriced (£16.95!!) so we went elsewhere. If you can get it at a cheap price, then recommended.
Ideal location for access to London. Rooms comfortable but you need a mortgage to access internet.
Really hot, really noisy and really uncomfortable!
We had two terrible nights at this hotel.
The air con had been fixed by the hotel so the room was intolerably hot. When we spoke to the hotel staff about it they advised us to just open a window - which is fine but the hotel sits on a major dual carriageway so its impossible to sleep with them open. We were not impressed at that attitude at all. The bed was a tiny double that had lost its spring, so we found it hard to sleep comfortably and were rolling into the middle of the bed. The pillows were shocking - really lumpy and we ended up just not using them. The only saving grace was the girl on reception on arrival was really lovely and friendly which was refreshing after a four hour journey but in all honesty, steer clear if you want any chance of decent sleep!