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73% would recommend it to a friend
Poor service, noisey and dark
a queen room in the basement, very dark, no natural light.
building works next door made for a disruptive stay.
breakfast staff were slow and generally unhelpful, despite the smiles and overall enthusiasm.
Great base and location, just behind Oxford Street - although twin room is very tight.
Not suitable for someone you're not close to!
Great room, staff, and location
We stayed here for a trip to the US Embassy - and the location really couldn't have been better.
It was only about a 10 minute walk and very enjoyable. The staff were helpful, friendly, and very efficient. The room service was delicious. The room clean and large for a family of 3. (We stayed in the "5*" Athenaeum last year for the same reason - the room was half the size of that at Doubletree and a further walk!) Very impressed - would stay again & highly recommended.
A curate's egg (good in part)
My overwhelming feeling was that I paid an awful lot, for a miniscule room and no breakfast, even for London, the pricing seemed over the top.
The bar was struggling to cope with the volume of guests, so that one drink seemed to cause a major effort, and certainly 20 minutes to take an order and finally finish the paperwork, I was getting thirsty. Having said that , a problem with the room was resolved quickly, and the guy on the door was superb, but at that price, and the problems in service (check in, bar & room cleaning), I wont be in a hurry to return.
Very nice hotel
Staff are very helpful and quick to put things right
DoubleTree by Hilton Hotel London - Marble Arch
My overall stay did not meet the standard that I was expecting...
Small family room
Room was too small to hold a double bed and a single bed.
This was advertised as a family room but would be better just as a double.
Very nice but small room
A great hotel located right on the junction of the busiest street in Europe and Hyde Park. Ideal
Warm coookies given to customers on arrival.
A very welcom gesture.