Reviews - Eden Plaza Kensington


68-69, Queens Gate, Kensington, London, SW7 5JT

Price From 290.31 AUD

View Rooms
Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (95)

76% would recommend it to a friend


Customer service


Food quality

Room quality


  • Malcolm S

  • September 2015

What must the broom cupboards be like?

I picked the hotel because of its proximity to the Albert Hall and that much was certainly true.

However, all restaurants etc were a good quarter of a mile away - still not a big problem I accept. My one big complaint was the size of the room. We had intended buying food to eat in the room but it was so small that we couldn't stand spending more time than we had to there. To call it a double room (as the hotel did) was laughable, without it being at all amusing at the time. Stay well away if you intend swinging any cats.

  • C Dobson

  • June 2015

Don't have too high expectations & you will be fine

As expected my single room was small, just enough room to walk past the bed to get to the window.

The room was very clean apart from dust on top of furniture & in the vents. Bathroom was nice except the light tended to go out every few minutes when in the shower & the toilet started to flush again a few minutes after using. My biggest problem was the busy road outside keeping me awake & adjoining walls were very thin so could clearly hear other peoples conversations. If it wasn't for the traffic noise I would definitely stay there again.

  • Mark C

  • May 2015

compact room

Great compact room with en suite in very central location.

Only down side was the bed which was very hard.

  • Yu L

  • April 2015

Not worth the money, pay a bit more and get a lot better room!

So I stayed for three nights.

The standard double rooms are very very very small. The first night was horrible, the room was near street and the sound proof of window is very poor, curtain is the window shade type and always leaks street night and sunshine in the morning. I couldn't fall in sleep after 7am because it started really noisy from the street. The toilet, mirror in bathroom are dirty, carpets are very stained I had to put the towels on carpet to allow myself step on it. I asked the reception to change a quieter room on the other side and I was told I have two options: a even smaller double room or a fair size twin room (fair size here means fairly small elsewhere). The following two nights are better in terms of noise from street but the cleanliness and curtains are the same. The only good thing about this hotel is the location. Please if you are staying around this area, you can easily get a much much better room if you pay a bit more than this one. I will definitely not stay here again and would never recommend here to anybody.

  • G James

  • April 2015

Does the trick

Very small room, but in a good location with great access to travel

  • Hansa D

  • March 2015

great value for money

This hotel is located in a brilliant place in Central London.

The rooms are tiny, but if all you want is a room to stay in for the night, then this place is perfect. The room was clean and comfortable. Customer service wasn't amazing but not the worst. I was very happy with this for what I paid.

  • Suhayl L

  • March 2015


Noisey rooms, as the traffic can keep you awake.

Fairly average hotel in a nice area of London. However the staff are not very friendly and not at all welcoming.

  • Kaye N

  • March 2015

Perfect for budget business trips

My room was tiny but clean and tidy.

There was a strange smell coming from the bathroom which looked clean, this may have been the drains from the shower. Well situated for local amenities with a lovely Italian cafe round the corner on Harrington Road, which I highly recommend. I would stay here again for business purposes.

  • Paul B

  • March 2015

Does exactly what it says on the tin.

The room was, as we'd expected from other reviews very small, but it was clean and had everything we needed.

Wouldn't want to stay a week, but perfect for an overnighter. Excellent value for a central London Hotel.

  • David R

  • February 2015

In this case, you get what you pay for.

Changed my arrangements last minute and tried the Eden Plaza on a cheap non cancellation rate.

Location-wise, excellent, a short walk to South Kens tube station and near to the museums.

Upon check in initial impressions weren't good, the reception staff didn't speak very good English and it took a while to look up my booking details. On going up to the room there was a sign affixed to the lift "No guests" - very welcoming. The room itself was just big enough to fit a double bed. The "work desk" as advertised didn't feature a chair so you would need to perch on the edge of the bed - due to the dimensions of the room this was actually possible. One night I asked for a nightcap from the hotel bar and was told I would have to take my drink up to the room - this despite there being ample seating available, not very welcoming.